Nail Care & Spa
💅 Beauty & Spa · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician caused physical injury and poor quality nail application.
Poor nail shaping, thick application, and lack of color consultation.
Staff were unprofessional and frequently interrupted the service to assist others.
Business reply on Google
Thank you for your visit at our spa. You came in as a walk-in on our busy time and initially asked for a manicure service since we are generally work by appointment. We were able to take you in right away since it is just a manicure service and there was only 1 available tech that time had enough time gap to accommodate you while was waiting for her appointment. Once she sat down to perform the service, you then indicated that you wanted to do a gel manicure. Typically a gel mani would take longer time than a regular mani and as we mentioned the tech was on a schedule, she would not have enough time to accommodate your request, since rushing or Mickey mouse jobs are not in our practice. And that was the reason why appointments always recommended at our salon. Our manager was there to help to remove your old gel polish while the next available staff could accommodate you. We are a glad that the older lady as you mentioned did a wonderful job taking care of you. We are sorry if that was given you a feeling of passing around. We hope that this helps clearing up your confusion. Thank you so much for your understanding. Nail Care Management
Dipping powder nails chipped and broke after four days.
Business reply on Google
Hi Pierrina, We are so sorry for the issues with your nails. Customer satisfactory is our goal. Please give us a call (619)232-7288 so that we can have our techs fix your nails in your earliest convenience. Once again we truly apologize any inconvenience this may have cause. Hope to hear from you soon. Nail Care Management
Nail shape is uneven and gel polish application is poor quality.
Business reply on Google
Thank you so much for recent visit, Nominuka . We truly apologize for your unsatisfactory experienced and we'd like to make this right. Can you please call us at your earliest convenience so we can have it taken care for you. Thank you and we hope to hear from you soon. Nail Care Management
Poor service, unprofessional staff behavior, and physical injury to cuticles.
Business reply on Google
Hi Stephanie, Thank you for taking the time to share your experience with us. We believe we were not the location that you visited since we did not have your name in our checking as wel as payment system, nor we have anyone waited 30 minutes to start. We are deeply sorry to hear about the negative experience you experience, as it is not the way we strive to maintain our high service standard. Besides, we have a lot of regular customers who are LGBTQ+ and we love with value & respect for everyone. If you feel that our salon is the place you visited, please to reach out to us (619)232-7288, so we can address your concerns. Best regards, Nail Care Management
Manicure quality was poor and the drill caused physical pain.
Business reply on Google
Dear Sydni, Thank you for taking the time to share your experience. We are sorry to hear about the negative experience with your nails. It appears there might have been a misunderstanding, there is no cuticle cut included in the acrylic services, it is an add-on service per customer request. The picture of the nail as what you wanted, it was not much of an ombré; with more white powder and very lightly nude/pink powder. We have no problem and gladly to have our techs fix for you. Once again, we apologize that left you unsatisfied with the final result. Please reach out to us directly to schedule a visit at your convenience. Thank you, Nail Care Management
Poor manicure quality and staff working while visibly ill.
Business reply on Google
Hi Sophia, We are sorry to hear that you are not happy with your nails. Please give us a call, we can fix your nails. As for the sickness issue like you mentioned, we definitely assured you that NON of our staffs are sick. Sometimes we all have dry, itchy throat or sinus allergy problems in our daily life. Since we work with the public and we went through COVID years, we must know how to protect ourselves & people around us 😊 We greatly appreciate your concern. Please give us a call in your convenience so that we can fix your nails. Thank you so much for your visit with us today. Nail Care Management
technician removed all nails instead of fixing minor imperfections
Business reply on Google
Hi Claire, Thank you for your visit today. We are sorry that you had an unhappy experience. We started your pedi first and your mani afterward, your finger nails completed for less 30 minutes while you were waiting in our spa. Please understand that with regular polish it would not dry within 30 mins. The tech was trying to fix your messed up nails, she noticed that were not please about it, so she thought to remove and redo it for you just to make you happy. Please understand that she wanted to do her best just to please you. Please come by anytime when you have the time, so that we can polish for you. Thank you! Nail Care Management
Long wait time for appointment and inability to perform requested services.
Poor quality nail services and rude staff behavior
Acrylic nails have poor shaping and incorrect color application.
Business reply on Google
Hi Elany, Thank you so much for giving us a chance to fix your nails today. Please let us know if you are satisfied with it. Please kindly give us a call if you need anything. Once again, we appreciate your visit, Elany! Nail Care Management
customer developed a nail fungus after receiving a manicure
Business reply on Google
Hi Marilyn, We're so sorry to hear that you are unhappy with your experience. After searching our system, we could not find any record of your service, we would like to look into this further. At our salon we put priority in disinfecting and sanitizing our instruments. We never encountered this issue. Please give us a call so we can get more details. Thank you so much, Nail Care Management
Manicure caused painful cuticle cuts leading to a thumb infection.
Business lacks valid license and provides poor customer service and quality.
Business reply on Google
Hi Sierra, Thank you for review. Please be TRUTHFUL! We did not even touch your nails or provide you services. We know that you upset that we were not available to do your nails right away as you requested since you did not have an appointment, while we all were busy and you did not take our offer to come back later. We value and appreciate each and every customer that come to our business. We’ve been in this business for years, we have never encountered a case like this. Again, please be TRUTHFUL. Nail Care Management
Nails broke quickly and were shaped and painted poorly.
The salon is unclean and the pedicure service was poorly performed.
Business reply on Google
Hi Ali, We are sorry to hear that you did not have a happy visit at our salon. After read your feedback, we tried to look up your name in our check-in system and did not find your name. At our salon, we always keep up with the cleanliness and as well as sanitization/disinfection protocols at our salon for everyone’s safety and cleanliness. We apologize if that does not meet your expectations. Ali, if your nails were done by our salon, please call us to schedule an appointment, we are happy to fix your nails at no charge. Since customers satisfaction is our priority. Thank you! Nail Care management
Customer was refused service and denied an appointment.
Staff displayed rude behavior and failed to assist a waiting customer.