Nail'd it Astoria
💅 Beauty & Spa · Astoria
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Appointment canceled without explanation and no response to follow-up calls
Poor appointment management and unprofessional nail application technique.
Poor nail application and unsanitary conditions caused a nail infection.
Appointment not honored and staff displayed poor attitude
Improper cuticle drill usage caused skin peeling and potential infection risk.
Poor communication between management and staff members
Long wait times, hidden pricing, and poor service quality.
Customer received a toe injury and poor quality manicure.
Staff ignored the customer and prioritized walk-ins over a scheduled appointment.
Unprofessional pedicure caused severe toe infection and ongoing medical issues
Nails and pedicure chipped or fell off shortly after service.
The business phone hangs up immediately when called.
Unprofessional staff behavior and ineffective pedicure service provided.
Staff ignored the customer and were perceived as rude.
Poor quality nail application and unprofessional service from the technician.
Lack of transparent pricing for pedicure services
Business reply on Google
Hi lauren, We recently changed ownership and we are working hard to set a price list to accommodate all guests. We apologize that you’re experience didn't exceed Your expectations. Please contact us at (347) 612-5642 to hear more About your experience that day and see how we can turn it around and make of Naild it your Favorite Salon destination. Since then, we have added so many more things we are sure you will enjoy! Blessed day!
Appointment was not recorded and staff were dismissive and unhelpful
Business reply on Google
Hello, we apologize For such an Experience. We always thrive to make each experience the best you can have please contact us at (347) 612-5642 .
Unsanitary walking conditions and long wait times after service completion.
Business reply on Google
Hello Samantha, I Truly apologize for your experience since your visit we have change so many things to elevate the guest experience. Please contact us at (347) 612-5642. Ask for Vielka, the current owner. Blessed day!
Poor nail shaping, cuticle care, and premature breakage occurred.
Unsanitary tools and poor service quality at nail salon.