Nail Station
💅 Beauty & Spa · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The salon is unsanitary and staff reuse gloves between customers.
Business reply on Google
Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of expectations—this is not reflective of our usual standards, and we deeply regret any disappointment caused. Regarding your concerns about hygiene, we want to assure you that **fresh gloves are always used for every client**, and **disposable, individually packaged tools**are mandatory for children’s services. We take this matter seriously and have conducted immediate retraining with our team to reinforce these protocols, ensuring no oversights occur in the future. Additionally, we’ve thoroughly reviewed our salon’s cleaning procedures and will increase daily sanitization frequency to uphold a pristine environment. We’re truly sorry for the experience your daughter had—children’s services should prioritize care and attention, and we’d like to offer her a **complimentary redo service** to make things right. If you’re open to giving us another chance, please contact Summer directly at 773-927-2600, and we’ll prioritize a dedicated appointment for you. Your feedback drives our improvement, and we hope to restore your trust.
Poor quality nail service and painful removal process
Business reply on Google
Dear Amanda Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had at our salon. Your concerns are deeply concerning to us, and we take full responsibility for falling short of your expectations. We strive to provide high-quality services, and it’s clear we failed to meet that standard during your visit. The discomfort you experienced during removal, the uneven application, and the lack of durability are completely unacceptable. We’re reviewing this matter with our team to ensure proper training, especially client communication. Again, we’re truly sorry for the frustration and inconvenience this caused. We hope to have the opportunity to regain your trust.
Customer sustained finger injuries and infection from a manicure service.
Nails fell off one week after application
Unsanitary tools and aggressive nail service caused damage to natural nails.
Poor quality nail services, long wait times, and use of dirty tools.
Business reply on Google
1️⃣Dear Maria，thanks for sharing your feedback.Please trust us we disinfect the tools every time, and we will also provide disposable tools to the guests when they need. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. 2️⃣ $100 for ur daughter, she got acrylic nail French tip with cateye polish and whole hand designs with 3 D 🌸 and diamonds 💎 3️⃣For yourself, spa pedicures (15 mins massage) with nochip color $70,soak off ur acrylic nail $10 and cuticle cut$6 then new full set $55, total $141 we are so sorry too let you wait so long on mother day(so we only charged $130)4️⃣monther day really really busy, we are apologize for that, and we have 7 days quarantee for new set , any problems plz come back.
Staff used dirty tools and provided poor quality pedicure service.
Business reply on Google
Dear lsabel，thanks for sharing your feedback.Please trust us we disinfect the tools every time, and we will also provide disposable tools to the guests when they need. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please come back and give us another chance to make it up for you.
The business failed to honor the scheduled appointment time.
Nail shape and design did not follow customer instructions
Business reply on Google
First of all, thank you very much for coming to our shop. And I would like to say that before we do every step, we will ask the customer's approval, such as the shape, our manicurist will first try to shape on one finger and ask the customer if they like it, and then finish the rest, such as the price, and we will also inform and get the customer's approval. In the end, we didn't charge $162.Our manicurist completed this design in full accordance with your requirements. I also believe that you liked this nail art very much at that time. Thank you again for your patronage.
The technician provided a poor pedicure and repeatedly pushed unwanted upgrades.
Business reply on Google
Thank you for your review，We are sorry that you had a negative experience with our staff， It is never our intention to make our clients feel uncomfortable， we educated our staff let clients know what kind of service we have, will make the charge clearly before giving extra services. We apologize if this was not adequately explained to you and for any misunderstanding that may have caused .We welcome everybody to our salon and try our best to provide a friendly and professional service to every clients.
Staff caused injury to customer during nail service
Business reply on Google
Dear Maria Alfaro , we apologize for your bad experience during your recent visit. Please give us a chance to rectify the situation by calling us any time it’s convenient.
Technician caused injury to toe resulting in difficulty walking
Business reply on Google
Dear Melanie Calderon thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please come back and give us another chance to make it up for you.
Nail polish chipped within two days of application.
Staff caused injury and refused to provide a redo or apology.
Nail polish chipped prematurely and the application process was painful.
Customers were denied service shortly before closing time.
Poor quality nail application with inconsistent sizing and premature chipping.
Staff refused to provide nail services to the customers.
The salon is unsanitary and the nail application was poor quality.
Manicure quality was poor with uneven filing and polish on cuticles.