Nailed
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician provided poor quality nail service and caused physical injury
Gel polish chipped two days after expensive pedicure service.
Incorrect nail color application and poor cuticle work by staff
Poor nail service, lack of receipt, and unsanitary facility conditions.
Excessive wait times and poor front-of-house management during appointment.
Customer contracted a nail fungus due to unsanitary salon conditions.
Rude and rushed service from nail technicians
Staff member was rude and caused physical injury to customer finger
Business reply on Google
Dear Valerie! Thank you for sharing your feedback with us, and we’re truly sorry to hear about your recent experience. We strive to ensure that every visit is pleasant, and it’s clear we fell short of that during your appointment. We understand how frustrating and painful it must have been, and we sincerely apologize for the discomfort caused. We will be addressing your concerns with Vanna directly to ensure this doesn’t happen again, as we take customer service and safety very seriously. As a gesture of goodwill, we’d love the opportunity to make this right. Please reach out to us at (214) 526-7133 or (214) 656-6219 so we can discuss how we can best assist you, whether it’s offering a complimentary service, or another resolution that would restore your confidence in us. We value your loyalty and would appreciate the chance to welcome you back to give you the experience you deserve. Thank you for your understanding, and we hope to hear from you soon. Nailed-Nail Bar
Long wait times and poor quality nail services at high prices.
staff member was rude and unprofessional regarding color choice
Business reply on Google
We sincerely apologize for your experience and appreciate your feedback. It's disappointing to hear about the issues you faced with both the service and the staff's response to your concerns. We strive to provide a welcoming and professional environment, and it seems we fell short in your case. Your input will be taken seriously as we work to improve our customer service. Thank you for bringing this to our attention. Nailed - Nail Bar!
Manicurist was distracted by phone and performed rushed, poor quality service.
Business reply on Google
We sincerely apologize for your experience and appreciate you bringing this to our attention. It's disappointing to hear that the level of service you received did not meet our standards, especially during your manicure. We strive to provide a relaxing environment for all our clients, and we will address your feedback with our staff to ensure this does not happen again. Thank you for acknowledging the positive experience with the pedicure technician. We hope to have the opportunity to improve your experience in the future. Nailed - Nail Bar!
Business failed to honor advertised discount and overcharged for services.
Business reply on Google
Dear Alexandra, Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding our discount eligibility and the dissatisfaction you experienced at our salon. To clarify, our website and in-store menu do list the exclusions for the 20% off promotion, which includes polish changes, builder gel refills, and several other services. The offer specifically excludes these to avoid any ambiguity. Unfortunately, it seems there was a misunderstanding during your visit, for which we are truly sorry. We value your patronage and are committed to ensuring our customers leave feeling satisfied and valued. We would love the chance to make things right and hope to serve you better in the future. Warm regards
Poor manicure shape and inadequate massage pressure provided.
Poor nail service quality and unprofessional staff behavior
Poor quality nail application and unprofessional service from staff
Poor quality acrylic application and failure to follow design instructions.
Appointment time was changed without proper notification and service was misrepresented.
Poor quality nail service, health hazards, and refusal of refund.
Poor nail quality and rude staff behavior during service recovery.
Poor nail quality and aggressive, rude staff behavior.