Nailholix
💅 Beauty & Spa · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff ignored booking request and provided poor quality nail service
Business reply on Google
Updated: Dear Ms. Ashley, Thank you so much for taking the time to respond. Our salon does not assign clients to a different technician when a client has specifically requested and booked with a particular nail technician. We understand how important it is for clients to see the technician they chose, and honoring those requests is our standard practice and a sign of respect for both our clients and our team members. We’re sorry there was a misunderstanding regarding your appointment, as that was never the experience we intended for you. Regarding our internal review screen, it is a private tool used by our team to review customer feedback and identify opportunities to improve our services. It is not intended for clients to view, and we understand that it may have been distracting from your seat. We appreciate your feedback and will be more mindful of minimizing its visibility when it is not actively being used. We’re also glad you acknowledged that we promptly provided your itemized receipt when requested, as transparency is very important to us. We genuinely value constructive feedback because it helps us grow as a small business. While we may remember certain details of the visi
The manicure service provided was considered very basic.
Business reply on Google
Hi Kathy, thank you so much for your feedback. We truly apologize that you’re not satisfied with our manicure services. We did try to look up your appointment history under your name (Kathy Tomlinson) to contact you to make this right, but unfortunately we couldn’t locate any appointments under this name in our system. If you’re willing, we will be happy look into it further if you can send us a name or phone number of the appointment was booked under! We appreciate your time and thank you for your patience for us to make this right! 💕
Nail technician failed to follow reference photo for French tip manicure.
Business reply on Google
Hi Karla, we’re sorry to hear that we did not meet your expectations. Please make sure to notify our front desk staff of your requested technician at check-in so we can better accommodate your preference. We truly apologize for the misunderstanding and for your experience not matching the inspiration photo you provided. We would love to have the opportunity to make this right for you. Please contact us directly so we can arrange a fix and brings your nails up to your desire standard. Thank you for your feedback, we appreciate the chance to improve.
The gel polish began chipping within twenty-four hours of application.
Business reply on Google
Thank you for bringing this matter to our attention. We sincerely apologize, this is not the standard we strive to maintain. At your convenience, could you please come in for a repair? We would be happy to correct the issue and ensure your nails meet both your expectations and ours. Kindly let us know a suitable time, and we will do our best to accommodate your schedule. We truly appreciate your feedback and the opportunity to make this right.
Customer experienced a long wait time and unsatisfactory nail buffing quality.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in seating and starting your service, and we understand how that can be frustrating. We truly appreciate your patience and are glad to hear that Bella took good care of you during your visit. We also appreciate your comments regarding the buffing, as this helps us improve our services. Your feedback has been shared with our team to ensure we meet expectations moving forward. We value your business and hope to have the opportunity to provide you with an even better experience in the future.
Pedicure failed to remove rough skin or smooth feet.
Business reply on Google
Thank you for your feedback. We’re truly sorry to hear that your pedicure experience didn’t meet expectations. We always strive to ensure every guest leaves satisfied, and we’d love the opportunity to make it right. Please contact us directly at (614)717-3256 so we can address your concerns personally.
Staff provided unprofessional customer service.
Business reply on Google
Hi Emily, We’d appreciate the opportunity to discuss this matter with you further, but we were unable to locate your name in our system. If you recently visited Nailholix under a different name or booking, please don’t hesitate to contact us directly at (614) 717-3256. We would be more than happy to assist you and resolve this assertion immediately. If we do not hear from you, we will have to consider this review as potentially coming from a fake account and will note it accordingly. Thank you, Nailholix Management.
Dissatisfaction with the quality of new staff members
Business reply on Google
Thank you for your feed back. We’re sorry to hear you feel that way. While we understand not every change is for everyone, we stand behind the quality and professionalism of our new team. Should you decide to return, we’ll be here to welcome you.
Staff member was unprofessional and provided poor quality nail services.
Business reply on Google
Unfortunately, we were unable to find your booking in our system. Please contact us directly so we can assist you further and investigate this matter.
Gel nails peeled off the day after application.
Business reply on Google
We’ve looked into your concerns, but we couldn’t find your name in our booking system. Additionally, our gel manicure is priced at $45 and a gel pedicure at $55, far from the $150 you mentioned. Are you sure your appointment was with us? We’d be happy to double-check if you can provide more details.
Nail technician provided poor quality service and displayed unprofessional attitude.
Business reply on Google
Unfortunately, It's important to clearly communicate your preferences before the procedure begins. Once a service is completed, it's not reasonable to repeatedly change the shape after the fact due to it might affect the integrity of the work. At our salon, we welcome everyone, but we also expect mutual respect. We do not accept disrespectful behavior toward our staff, and we stand by our commitment to a respectful and professional environment. We’re sorry to hear that our salon may not have been the right fit for you.
Customer left after waiting over an hour for a scheduled appointment.
The salon is unprofessional and dirty.
Business reply on Google
We’re sorry to hear about your experience. This review was from before the salon came under new ownership. Since then, we’ve made many improvements, including new management and a full remodel of the salon. Cleanliness, professionalism, and client experience are now our top priorities. We hope you might consider giving the new team and refreshed space a chance. ❤️
Technician failed to appear for a scheduled appointment.
Business reply on Google
We’re very sorry to hear about your experience. This review was from before the salon came under new ownership, and we completely understand how frustrating that must have been. Since the change in ownership, we’ve worked hard to improve our scheduling, professionalism, and overall customer experience. We’ve also remodeled the salon and have new management in place. We hope you might consider giving the new team and space a chance. ❤️
Nail technician provided poor quality work and unprofessional behavior.
Gel pedicures peeled prematurely and staff questioned the customer's visit.
Customer waited one hour past their scheduled appointment time.
customer was overcharged and management refused to resolve the billing error
Incomplete services provided and incorrect final billing amount charged.
Poor application techniques and rushed service resulted in premature polish peeling.