Nails & Beyond
💅 Beauty & Spa · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused toe injury and applied poor quality nail polish.
Poor service quality, uneven nails, and physical injury during pedicure.
Business reply on Google
I'm sorry you had that experience at NAILS & BEYOND - that's not the standard we aim for, and I appreciate you taking the time to share the details. Here's what went wrong and how we're addressing it: 1. Water temperature: You asked multiple times for warmer water and received heated water instead of an adjustment. That’s not acceptable. We’ve retrained our team on proper temperature control and immediate response to guest requests. 2. Nail filing & French polish: You specifically asked to file instead of using clippers for your broken nail, and the result was uneven. We should have followed your instruction exactly. Our techs are being re-educated on hand filing techniques and listening first before acting. 3. Injury with the drill: A nick is serious, and we should have stopped immediately, cleaned, and applied Neosporin without you having to ask. Safety is non-negotiable. We’re reviewing drill protocols with all staff. 4. Communication & professionalism: Talking about a client in another language while gesturing is unprofessional, period. We have a strict policy about maintaining respectful conduct and focusing on the client in the chair. 5. Manager response & wait time: I see fr
Nail technician ignored instructions and provided poor quality service.
Business reply on Google
Thank you for telling us about your experience - I’m so sorry we rushed you and didn’t listen. That’s not the service standard we set for our team. You’re absolutely right on both points: Being rushed on color choice: Picking an accent nail should be fun, not stressful. Telling a guest to “hurry up” is unacceptable. We want you to feel relaxed, not like we’re running a stopwatch. Cuticle instructions: When you said “no cutting, only light cleanup,” that should have been followed exactly. Cutting them after you asked not to breaks trust, and the uneven, messy polish around the cuticles is the result we never want a client to leave with. You paid for clean, careful work and instead got a rushed service and nails you’re unhappy with. That’s on us. What we’re doing: We’re addressing this directly with the technician about client communication and following service requests to the letter. We’re retraining all techs this week on cuticle care protocol: if a client says no cutting, it means no cutting. I’d like to personally make this right for you with a full refund and a complimentary manicure with one of our senior techs. We’ll take our time, listen to exactly what you want, and make su
tools and supplies were not properly sanitized between uses
Staff ignored instructions and ruined the customer's eyebrow shape.
Business reply on Google
Dear Wendy, I am so sorry to hear that our eyebrows waxing service did not meet your expectation. We take all feedback seriously and reviewed this matter with our technician. She is banned from doing eyebrows from now. And we offer you a 10% off on all services. Please contact us directly so we can discuss this further and make this things right.
Manicure caused damage to the customer's natural nails.
Business reply on Google
Thank you for your feedback. We are sorry to hear about your experience with manicure. However, it’s worth nothing that Tony, our manager, (it is hard to see him if you don’t have an appointment), specializes in nails enhancements and designs and doesn’t usually perform manicures. We take all feedback seriously and would like to discuss this further with you to understand your concerns better. Please feel free to contact us directly.
Staff caused skin burns and provided poor service during appointment.
Business reply on Google
Thank you for taking the time to share your feed back. We are truly sorry to hear about your negative experience. We apologize that it did not meet expectations or our standards . We are very concerned to learn that you experienced a burn during your eyebrows wax with the tech. This is certainly not the level of care and professionalism we strive at Nails and Beyond. We would appreciate the opportunity to understand exactly what happened and how we make things right. We offer a 10% off for your next visit Thank you again
acrylic nails fell off within one week of application
Business reply on Google
Thank you for sharing your feedback about your recent experience at our salon. We apologize for the issues you encountered with your acrylic nails, including visibility and durability. We appreciate your kind words about our customer service and willingness to fix the problem for free. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. We take pride in our work and strive to provide high-quality services that meet our clients' needs. Regarding the price, we understand that $55 plus tip is an investment, and we regret that the nails didn't last as long as you had hoped. We would like to invite you to return to our salon and discuss how we can better serve you in the future. Because your nail’s beds are so short, Tony or Brian are experts about this and willing to do them for free to fix the issue. Your satisfaction is our top priority, and we're committed to making things right. Please contact us directly so we can make arrangements for you to come back and experience the level of quality and service that we strive to provide.
Poor application resulted in nail mold growth and uneven gel set.
Business reply on Google
Sorry you haven’t come to my salon as you stated. Nobody here allowed to do liquid gel besides Tony and Brian. This review is from a competitive business. You are trying to fight our growing business and it will never happen. If you are right, can you mention the tech name? Because we always have name tags
Poor quality manicure with damaged natural nails and air bubbles.
Business reply on Google
so sorry about the inconvenience, if you have a chance, would you like to come back that we can fix them for free?
Technician caused a physical injury to the customer's foot during pedicure.
Business reply on Google
Overall, Sorry if we can’t make you happy. Sorry again and we offer a 20% OFF next time you visit. At least you love you nails and we will have another nail tech for you
Excessive wait times and poor quality nail services with overcharging.
Business reply on Google
Overall sorry for the inconvenience that you not happy with our service. We try to make everyone happy, so we offer a 20% OFF for your next visit First, you didn’t stay for over 4 hours like you said (you just a story maker), I had checked the camera and you only was there around 2h45 for everything (pedi and fill with designs). And today you came back with an appointment at 10:15 and you were late until 11:00. That was why it messed up Brian scheduling. Second, we always have prices listed on the Digital Menu on TV. We are not old style. And we always give customers a menu to choose a pedicure service. But we can’t have a special price list for designs that you bringing or choosing from your phone. Lastly, DO NOT TRY TO BE BOUGIE IF YOU DONT HAVE MONEY
Salon engaged in deceptive pricing and forced double payment for services.
Business reply on Google
Sorry to hear that. We are under new management and hopefully to serve you better soon. We offer 10% off for all services if you will give us one more chance in the future
Staff repeatedly charged for a more expensive service than requested.
Business reply on Google
So sorry to hear that. We are now under new management and hopefully to serve you better again in the future. We offer a 10% off for all services if you give us one more chance
Nail technician provided uneven and poorly shaped acrylic nails.
Business reply on Google
Sorry and sorry to hear about that We are now under new management We offer a 10% off for all services if you give us one more chance
Gel nails peeled prematurely and staff provided poor customer service.
Business reply on Google
Sorry and sorry to hear about that We are now under new management We offer a 10% off for all services if you give us one more chance
Poor nail application quality and unprofessional staff behavior.
Business reply on Google
Sorry and sorry to hear about that We are now under new management We offer a 10% off for all services if you give us one more chance
Technician performed incorrect service and charged inconsistent pricing.
Business reply on Google
Sorry and sorry to hear about that We are now under new management We offer a 10% off for all services if you give us one more chance
Poor quality manicure with uneven filing and incomplete service.
Business reply on Google
I am very sorry to hear about your negative experience. We never want a client to feel rushed or treated rudely, and it is disappointing to hear that your nails were not given the proper time to dry. We want to let you know that we are under new ownership and management for 2024. We are working incredibly hard to ensure every guest receives friendly, attentive service and high-quality results. We would love the opportunity to provide you with the professional experience you deserve. Please feel free to stop by or contact us directly so we can make this right. Your satisfaction is our top priority!
Poorly applied acrylic nails with thick and ill-shaped results