Nails by Dennise
💅 Beauty & Spa · Chicago
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Misleading service quality, unprofessional staff behavior, and poor sanitation practices.
Inaccurate online information regarding walk-in availability
Business reply on Google
I'm so sorry you feel that way. The truth is that even though you were the only one there at that moment, as I told you, there were already appointments scheduled for the next few minutes and we couldn't make another client wait, as she had already made her appointment. Unfortunately, we earned this bad review from you. A thousand apologies and I'm so sorry you couldn't come back at the time I offered you the next availability.
Long wait time and poor communication regarding scheduled technician.
Business reply on Google
Hi Abigail, I'm so sorry you had to wait so long. Unfortunately, we work really hard to provide services that day. Sometimes people delay us, especially on holidays like this. I apologize for the long wait and I hope you understand that we try to do our best even when we're under the most pressure. The great thing about this is that you mentioned that your nails came out great, and that makes me happy knowing that we met your expectations as nail professionals. Thank you. I hope you reconsider coming back to us.
Staff member made disrespectful and offensive personal comments to a customer.
Business reply on Google
Thank you to take the time to review us this help us to grow our clients base and this tell us that we're doing very good service 😀 thank you Vely we really appreciate this
Business hours are inaccurate and staff ignored the customer at door.
Inexperienced technician caused physical damage and pain to nail beds.
Incomplete manicure and pedicure services with poor nail trimming
Business reply on Google
We really apologize if we did no achieve your expectations. We appreciate your review because we improve with each one of them. With your help, we can fulfil your expectations how you want the shape of your nail. If you tell us how you want it, for sure you'll have what you are asking for to fulfill your expectations so you can be happy like the rest of our customers. The purpose of our no chip regular pedicure is to clean the nails toes and feet; we focus more on the cleaning rather than the relaxation or massages. However, we offer as well spa services that focus on the cleaning and the relaxation together. The time that we inform in our website is just an estimated time for the service. Sometimes takes less or takes longer, but it depends on the customer's feet and requests. For example, if customer wants different colors, design, or arts, the service can take longer. That is why we can't give an exact time, but we give an estimated time of the service. Once again we really appreciate your review, and we appreciate you as customer. We will be happy to have you here again.