Nails of America Clear Lake City

Business reply on Google

Dear Patricia, we are truly sorry for the unhappy experience that you had to go through here at our establishment. Under no circumstances that this should have happened and please understand this is not what we stand for when it comes to the quality of our customer service. We appreciate you for being a loyal customer to us and we would love for a chance to make things right again.

Business reply on Google

Hi Harlendy Romero! We regret to learn that your experience with us was unsatisfactory. It is never our intention to cause discomfort in any way. The extended service time was due to your initial request for a shellac manicure, followed by an additional request for a shellac pedicure after the manicure was completed. To optimize time management, our salon typically performs both services at the same time. However, this requires us to be informed about both services at the beginning. Regarding your request to add shellac to the pedicure, our technician assumed you were aware of the additional cost indicated on your ticket. Regarding pricing, we strive to maintain transparency with our clients by clearly listing any potential additional fees on our menu. We provide straightforward responses to any pricing-related inquiries. If you felt that we overcharged you, we sincerely apologize for the misunderstanding. During checkout, we confirmed the services and provided a detailed breakdown of the costs for each service before finalizing the transaction. The total cost for your shellac manicure and shellac pedicure, which included three different colors on both, amounted to $92. Given the p

Business reply on Google

We are sorry to hear about your disappointing experience. Your feedback is valuable to us, and we take it seriously. We apologize for the lack of attention to detail and hygiene you experienced during your visit. We strive to provide excellent service and maintain high standards of cleanliness and professionalism. We'll address your concerns with our team to ensure that we can provide better service in the future. If you have any further feedback or questions, please don't hesitate to reach out. Thank you for bringing this to our attention.

Business reply on Google

Dear Creole, Thank you for sharing your recent experience at our salon. We apologize for any misunderstanding that may have occurred between you and our technician. Your feedback is invaluable, and we take your concerns seriously. To address the issue, we will be conducting additional training to improve communication and prevent similar misunderstandings in the future. We would like to invite you back for a complimentary service as a gesture of goodwill. Our goal is to provide you with an exceptional experience, and we hope to have the opportunity to make amends. We appreciate your understanding and look forward to the chance to regain your trust. Sincerely, Nails of America Clear Lake City

Business reply on Google

Hi Alexis! First sorry for your experience, you came to get the shellac color change on your toes without the pedicure and some how there was one toe nail wasn’t dry underneath that’s why it look bumpy , we want to fix for you but what you need were a refund and we DID IT. ?

Business reply on Google

We are so sorry that you had to go through this. It is a big no-no in our salon to remove nails this way. We wish that it was brought up to our attention right at that moment so we could make it right for you. We did have a conversation with the technician so he could be more aware of our ways of servicing in this nail salon. Thank you for letting us know and once again, we’re extremely sorry.

Business reply on Google

Hi MIMI we sorry for your experience last time, we understand that it spend your time and the result come out not what you expect. That’s why we didn’t charge your service and told you come back any days just give us a call. We tried our best to make you happy but you still angry. Now you back from your vacation with 2 nails need fix, but you want take off and get whole new Set and I said YES. But the time you walk-in we were all busy no any one free, that’s why I asked you for Wait till next available or make appointment and come back, but you not like neither way and left. I called you back to let you know I have spot open for you or I will put down appointment any time is good for you but you said ( I just get done somewhere already)so What should I do else better for you in that situation? PLEASE put you in other positions for UNDERSTAND. Anyway. Thank you for your Bussines

Business reply on Google

Hi Dave Harvey! We are extremely sorry for your recent experience at our salon, we will pass your message on to the management to learn from it and will try not to let the same issue happen again in the future. Please give us your phone number or contact our management for a refund or please give us a chance to provide you with another service for free. Sorry Sir again and thank you to let us know about this. Management 409-223-5847 ( Gina)

Business reply on Google

Sorry for your experience at our salon, but normal nail polish takes time to dry and when they are not completely dry, mess up case will be happened. Instead of complaining, feel free to contact us to get redone please. Give US a chance to fix the mistake will be never late. Thank you