Nails On Polaris

Business reply on Google

Dear Amber, We are not surprised by your review. After the previous negative review you left, we assumed you would not return. However, this was your third visit coming in to demand a free gel polish change ($35 per service, totaling roughly $100). Upon walking in, you immediately displayed a condescending and aggressive attitude toward our staff. We take pride in our work and value our dignity. You disrespectfully insulted our nail technicians, claiming they don't speak English, don't know how to file shapes, and used racial slurs calling us "do China." Our team made every effort to accommodate you in the past, but we have zero tolerance for verbal abuse or discrimination. This is why we explicitly refused service and asked you to leave. Furthermore, your husband called our shop demanding a refund for that $100, claiming you have spent "thousands of dollars" here, and proceeded to threaten our staff. We have recorded this entire phone call. If any of our employees face any issues or safety concerns, we will immediately hand this recording over to the police. We strongly advise you to seek services elsewhere.

Business reply on Google

Thank you for sharing your feedback. However, we were honestly surprised to see this review because the service you received was performed according to the Basic Pedicure service you selected. You chose our Basic Pedicure, and our nail technician spent more than 45 minutes providing the service and carefully followed the steps included in that package, including cuticle care, exfoliation/sugar scrub, and massage. If you were expecting additional treatments such as a hot towel, steam machine, or other upgraded treatments, those services are included in our Deluxe Pedicure, which is a different package and would need to be selected at the time of booking. We always try our best to accommodate our customers and provide the best service possible. In this case, our technician followed the Basic Pedicure service and even spent extra time taking care of your feet. That is why we were genuinely confused about the rating and felt that the review did not accurately reflect the service that was provided. We respect every customer’s right to share their experience, and we are always open to feedback. However, we also hope that our customers understand the differences between our service packag

Business reply on Google

Hi Jennifer 👋, Thank you for taking the time to share your review. However, we would like to clarify a few important points regarding your experience with us: 📌 Pricing Policy: At Nails On Polaris, we NEVER charge extra for "thick" or "thin" acrylic, nor do we ever engage in unethical practices to scam our customers. Our pricing is completely transparent. 💅 Your Experience: As a returning customer, you know that we have always taken good care of your nails. In fact, when you came in with a set that was well past its maintenance time, we fixed it for you completely free of charge as a courtesy. 🛠️ Quality & Care: During your last visit, we specifically applied a full, sturdy, and thick layer of acrylic for you. However, how long a set lasts heavily depends on daily hand usage, care, and lifestyle, as acrylics can break or lift if subjected to heavy force or impact. We take great pride in our hard work, honesty, and quality customer service. While we are sad to see you go, we sincerely wish you all the best in finding a nail salon that can better suit your needs! 🙏✨

Business reply on Google

Hi Amanda, Thank you so much for taking the time to share your honest feedback with us 🙏. First and foremost, we want to offer our deepest apologies to both you and your daughter for your recent visit. We know how much you were looking forward to a great bonding experience and beautiful nails, so it breaks our hearts to hear that your polish lifted and peeled off so quickly 💔. Spending $220 should always come with flawless, long-lasting results. What you experienced is completely unacceptable and far below the high-quality standards we hold ourselves to ✨. Gel polish should never peel off like that within 10 days, and we completely understand how frustrating and annoying this situation is for you. We would truly love the opportunity to turn this experience around and make things right for you 🤍. Please feel free to drop by our salon at your earliest convenience, and we will completely redo your nails free of charge with our utmost care and attention to detail. Thank you for your grace and patience, and we hope to welcome you back soon! Warmest regards, Nails On Polaris Team ✨

Business reply on Google

Dear Ali, Thank you for visiting Nails on Polaris. We would like to clarify a few important details regarding your service: Prior Consultation: Before starting, our technician thoroughly explained that your natural nails had severe damage/no base from your previous set, which would affect nail retention. You understood these risks and explicitly asked us to proceed with the set. Design & Service: During and right after the service, you mentioned that you loved the French tip design and complimented our technician's work, stating you were very satisfied with the final look. Professional Background: As you mentioned to us during your visit that you are a nail technician yourself, you understand the technical limitations when working on damaged natural nail beds. Checkout & Pricing: We even provided you with a 10% discount, yet there were difficulties with your payment at checkout. We have full camera and audio recordings of your consultation, service, and positive feedback before leaving. We always strive to provide honest assessments and quality work for all our clients. Best regards, Management – Nails on Polaris

Business reply on Google

We are deeply honored by your wonderful review and the 5-star rating! 🥰 Thank you for choosing us as your preferred nail salon. Our main priority is to ensure every client receives professional, detailed, and warm service. Knowing we achieved that during your visit makes us incredibly proud. Thank you for your trust, and we look forward to serving you again in the near future! 🌸✨🌟 Sincerely,

Business reply on Google

Hi Cáterin, thank you for taking the time to share your feedback. We always strive to provide transparent pricing and quality service to our guests, so we would like to clarify the breakdown of your bill. Your total included a Basic Pedicure ($45) and a Regular Manicure ($28), which brings the service subtotal to $73. Additionally, a $16 tip was added for your technician, along with the standard local tax, bringing the final total to $96. Our team always ensures that pricing is communicated and agreed upon before any service begins. Regarding our 10% OFF promotion, our signage states that this discount is valid from Monday through Thursday only. Because your visit was over the weekend, we unfortunately could not apply it to your bill. We take your comments about cleanliness and organization very seriously and will address them with our staff immediately. Thank you again for your visit.

Business reply on Google

Dear Dayanna Cruz, We always go above and beyond to accommodate our clients' requests, and we truly tried our best to support you during your visit. Before starting, we provided a clear quote which you accepted. Throughout the service, our technicians checked with you at every step. However, after completing the initial design you chose, you requested to have it completely removed to try an entirely different style. Despite the extra time and materials, our team patiently took it off and redid it according to your new request just to make you happy. You left the salon satisfied, and we even applied a 10% discount. We are genuinely surprised by this review after all the extra effort our team put in. We wish you the best in finding a salon that can better match your preferences.

Business reply on Google

Dear Farrah Langlois, Your nails are quite old and have a lot of gaps, and our technician advised you to have them removed and replaced with new ones, but you disagreed, wanting a balanced look. However, we will try our best to fix it. Please come back to the shop so our staff can repair your nails.

Business reply on Google

We sincerely apologize for your experience; our staff listened to and followed your feedback. Customer satisfaction is always our top priority.

Business reply on Google

We apologize for your negative experience at our shop. After checking with our staff and reviewing our security camera footage, we understand that our staff did their best to meet your requirements and fulfilled all your requests.

Business reply on Google

Thank you for your feed back. We would like to clarify a few points regarding your visit. The gel balance is $50, cut down and reshape is $5, french tip is $5. Total is $60. The technician who performed your service the same person. With french tip, we typically apply one coat of pink gel to achieve more natural look. And during your appointment we also check with you to ensure you were satisfied, and you said you were so happy with your nail before you left. We’,re so sorry to heart that. If you are open to it please come back and we work with you toward to solution . Thank you

Business reply on Google

Thank you for taking time to share your experience. We’re truly sorry to hear that your visit did not meet expections. What you described is not the level of quality or attention we aim to provide, and we understand your frustration _ especially after bringing the concerns up during the service. We also appreciate you updating your review and acknowledging that we reached out to make it right. We just hopefully you understand that different prices with area. Your hometown the balance is $18 but here is $45. We understand that is too different and that why you don’t happy when you leave. Your feedback has been taken seriously and share with our team so we can improve both our technique and attentiveness moving forward. Thank you again for your honest feedback.

Business reply on Google

Dear DH, thank you for your feedback. Cash payment discount it will not show on your reciept but 8% will be deducted from total bill after tax. If you are not satisfied with your service, especially if there is still dead skin remaining after your pedicure, please free to return and we will happy to take care of it for you. And I also checked the camera, technician did your pedicure about over 1 hour, and when we checked you out, you told that you’re very happy with the pedicure. So, we dont know why you let feedback like that. Anyway, we’re so sorry with your expeience at our nail salon.

Business reply on Google

Thank you for visiting our salon today. We are almost fully booked today, so we couldn't do your nail service while you were walking in. You need to book an appointment for a nail service. We checked the security camera footage; our nail technician quoted $20 for the gel pedicure, and you agreed. We were also surprised to see you leave this review. Throughout the service, our nail technician asked you many questions, and you said you really liked our service here.

Business reply on Google

Thank you for your review. There may have been a misunderstanding. When you arrived, we were very busy and clearly explained that the wait time would be approximately 44 minutes or longer. We asked if you were comfortable waiting, and you indicated that you were. We did not intentionally keep you waiting. We always try our best to be transparent and respectful of our clients’ time. We were supper busy today. Therefore, the story is not like what you are saying. Thank you for you visited today.

Business reply on Google

Hello Sabrina, thank you for using our services. We attampted to contact you earlier to reschedule your appointment because our shop was closed on New Year’s Day. As we didnt receive your response, we left a voicemail. Our shop reopened on January 2nd. Please contact us at your convenience to reschedule. We sincerely apologize for any inconvenience this may have caused. Happy New Year and we look forward to serving you again. Thank you!

Business reply on Google

Hi Emma, Thank you for taking the time to share your feedback. We truly appreciate you giving our salon a try, especially after being loyal to the previous business at this location. We did want to kindly clarify that during your visit, you requested a clean-up only, with no shaping or thinning, and our technician followed those instructions carefully. Throughout the service, the technician checked in multiple times, and at the end you shared that you were happy with the results and mentioned they looked beautiful. For that reason, we were surprised to hear that you later felt dissatisfied. Under new management, our pricing has been updated to reflect our service standards, including licensed technicians, better quality products, and the time and care dedicated to each client. That said, your experience and feelings matter to us. We would absolutely love the opportunity to make this right for you. Please feel free to come back in, and we’d be happy to adjust or redo your brows at no additional cost to better match your expectations. Thank you and we wish you a happy holidays!