Nails Vision
💅 Beauty & Spa · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
customer developed a toe infection after receiving nail services
Management provided dishonest information regarding the availability of specific staff…
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
unsanitized tools caused multiple cuts and risk of infection
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Staff caused bleeding during service and charged excessive prices.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Technician provided poor quality nail service and displayed rude behavior.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Unsanitary tools and poor hygiene practices caused multiple cuts.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Customer sustained physical injury from unsanitary or improper nail tool usage.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Poor nail design, physical injury, and unprofessional staff behavior.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Technician caused physical injury to nail bed during removal process
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Technician caused physical injury and pain during manicure and pedicure service.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Staff caused physical injury and pain during a pedicure service.
Technician caused bleeding on cuticles and toes during multiple visits.
Poor service quality, rough staff, and unsafe water temperatures.
The preferred nail technician is no longer employed at the salon.
Inexperienced staff caused physical injury and failed to provide paid services.
Long wait times and poor quality of nail services provided.
Staff failed to honor appointment and refused entry to customer's child.
Technician caused physical pain and provided poor quality nail application.
The business was unable to provide the requested nail services.
customer developed a toenail infection after receiving services