Nao Medical
🩺 Health & Wellness · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider refused to sign off on required DOT physical examination.
Business reply on Google
Hello Angel Delgado, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, and we take concerns about communication, professionalism, and respectful treatment very seriously. Our goal is to provide every individual with a respectful, thoughtful, and consistent experience, and we welcome the opportunity to better understand your concerns and address them directly. My name is Sharad Suri, and I am the Chief Experience Officer at Nao Medical. We are committed to delivering care with respect, clarity, and thoughtfulness while continuously improving the patient experience. Please feel free to contact our team directly at (917) 310-3371, ext. 288 so we can address your concerns.
Doctor dismissed symptoms without performing any diagnostic tests.
Business reply on Google
Hi Geo, We're sorry to hear you felt your symptoms were dismissed and that communication and wait time fell short of your expectations, and we appreciate your positive comments about our staff. We take feedback like this seriously and would welcome the chance to learn more so we can improve the experience for everyone. My name is Sharad Suri, and I am the Chief Experience Officer at Nao Medical. We are committed to delivering care with respect, clarity, and thoughtfulness while continuously improving the patient experience. Please feel free to contact our team directly at (917) 310-3371, ext. 288 so we can address your concerns.
Unprofessional staff, poor communication, and unsafe blood collection practices.
Business reply on Google
Hi Yeni Mirón, We’re sorry to hear feedback describing long wait times, unclear communication, concerns about staff professionalism, and billing uncertainty. We take feedback like this seriously and are committed to continuously improving the quality of care and patient experience. We would welcome the opportunity to review this and address your concerns directly; please contact our team so we can assist further. My name is Sharad Suri, and I am the Chief Experience Officer at Nao Medical. We are committed to delivering care with respect, clarity, and thoughtfulness while continuously improving the patient experience. Please feel free to contact our team directly at (917) 310-3371, ext. 288 so we can address your concerns.
Staff member refused patient request to speak directly with the physician.
Business reply on Google
Hi Reenie Flew, Thank you for sharing this feedback. I’m sorry you felt your concerns weren’t acknowledged and understand how communication and staff interactions can affect the overall experience. We take feedback like this seriously and would welcome the opportunity to discuss this directly so we can better address your concerns. My name is Sharad Suri, and I am the Chief Experience Officer at Nao Medical. We are committed to delivering care with respect, clarity, and thoughtfulness while continuously improving the patient experience. Please feel free to contact our team directly at (917) 310-3371, ext. 288 so we can address your concerns.
Excessive wait time and lack of onsite X-ray equipment
Business reply on Google
Hi Indya! Thank you for sharing this, I’m sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take feedback like this seriously and are committed to addressing issues with wait times, communication, and front‑desk interactions to improve the patient experience. My name is Sharad Suri, and I am the Chief Experience Officer at Nao Medical. We are committed to delivering care with respect, clarity, and thoughtfulness while continuously improving the patient experience. Please feel free to contact our team directly at (917) 310-3371, ext. 288 so we can address your concerns.
Doctor provided inadequate examination and ineffective treatment causing worsening skin…
Business reply on Google
Hello Nene Gonzalez. Thank you for sharing your experience. We are deeply sorry that your skin concerns were not thoroughly assessed, that the diagnosis and prescription process caused financial stress, and that the visit did not meet our standards. Your feedback is important, and we take it very seriously. We strive to provide quality care and clear communication. Please reach out to us directly at (917) 310-3371, Extension 288 so we can address your specific concerns and work towards a resolution. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Excessive wait times and unprofessional conduct by the medical staff.
Business reply on Google
Hello Erika Estrella. We’re sorry for the extended wait and the concerns you described. This is serious and we’ll review it with the team. Your feedback is important, and we take it very seriously. We strive to provide quality care and clear communication. Please reach out to us directly at (917) 310-3371, Extension 288 so we can address your specific concerns and work towards a resolution. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Long wait time and inadequate physician consultation during medical visit.
Business reply on Google
Hello KING MAINE! Thank you for letting us know how your visit went. A two-hour wait, a brief exam, and unreviewed labs don’t meet our standards. We’re reviewing appointment flow, lab processes, nutrition referrals, and front-desk communication. Your feedback is important, and we take it very seriously. We strive to provide quality care and clear communication. Please reach out to us directly at (917) 310-3371, Extension 288 so we can address your specific concerns and work towards a resolution. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Staff provided disrespectful care and potentially inaccurate medical test results.
Business reply on Google
Hello RainyZ Bluz, Thank you for taking the time to share your feedback about your experience at our clinic. We are truly sorry to hear that you felt disrespected and that your concerns were not addressed appropriately during your visit. Please know that we take these matters very seriously, as our primary goal is to provide compassionate and high-quality care to all of our patients. If you are open to it, I would appreciate the opportunity to speak with you directly to better understand your experience and address your concerns personally. You can reach out to us at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Inadequate medical examination and unfair additional charges for follow-up visit.
Business reply on Google
Hello Leesa Gibson, Thank you for taking the time to share your feedback. We genuinely value all patient experiences, as they help us to improve our services. I am truly sorry to hear about your experience at Nao Medical and for the distress it caused you and your daughter. It is our priority to provide thorough and compassionate care, and it’s clear we fell short during your visit. Please know that we take your feedback seriously and will be reviewing our processes to ensure that our team is providing comprehensive evaluations in the future. If you are willing, we would appreciate the opportunity to address your concerns directly. Please reach out to us at (917) 310-3371, Extension 288 and we will do our best to assist you further. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you and your daughter in the futur
Physician assistant provided unprofessional care and failed to address patient concerns.
Business reply on Google
Hello Janell Caballero, Thank you for taking the time to share your feedback. We truly value all patient experiences, and we are sorry to hear that your visit to our clinic did not meet your expectations. We strive to provide comprehensive and respectful care to each patient. We appreciate your feedback and will address this with our team to ensure a better experience for all our patients in the future. Please know that your concerns are taken seriously, and we would like the opportunity to discuss your visit further. If you are open to it, please reach out to us directly at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Front desk staff displayed unprofessional behavior and demanded immediate payment for…
Business reply on Google
Hello Mike Rolon, Thank you for sharing your experience. We genuinely apologize for the issues you encountered and understand how frustrating this must have been for you. Our goal is to provide compassionate and professional care. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. If you are willing, we would like the opportunity to discuss this further. Please feel free to contact us directly at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Staff were disrespectful and the facility provided inaccurate billing information.
Business reply on Google
Hello Khera Harsnallie. We appreciate your feedback and sincerely apologize for the experience you had at our clinic. It’s important to us that all our patients feel respected and valued. We are currently reviewing our customer service practices and pricing communication to ensure clarity and a positive experience for everyone. If you would like to discuss your concerns further, please feel free to reach out to us directly (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Inadequate medical examination, missing equipment, and poor facility cleanliness.
Business reply on Google
Hello Donatella Donkor. Thank you for providing your feedback. We are sorry to hear about your experience and the inconvenience caused during your visit. At Nao Medical, we strive to deliver quality care, and we take your concerns seriously. We apologize for any miscommunication and will review our referral processes to improve clarity and consistency moving forward. Regarding your feedback about the exam room, we will immediately investigate this matter and ensure our standards of cleanliness are strictly upheld, as this is a top priority for us. On a positive note, we appreciate your recognition of our nurse and receptionist, and we will share your kind words with them. If you’d like to discuss your visit further, please don’t hesitate to reach out to us at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.
Doctor discussed sensitive patient information in a public hallway.
Business reply on Google
Hi Elva Chalupa. Thank you for taking the time to share your experience with us. We truly value feedback from our patients, as it helps us improve our services. We are sorry to hear that your recent visit did not meet your expectations and that you felt uncomfortable during your time at our clinic. We strive to maintain a professional and respectful environment for all our patients. We encourage our patients to feel safe and confident in sharing their symptoms, and we regret that you felt unable to do so during your visit. If you would like to discuss your experience further or if there's anything we can do to address your concerns, please don’t hesitate to reach out to us directly at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Clinic failed to communicate results and refused refund for incomplete services.
Business reply on Google
Hello Tiffany Johnson. Thank you for sharing your feedback with us. We apologize if there was any confusion regarding the referral and results process, and we understand how important clear communication is, especially for medical exams. We strive to provide timely and transparent communication to each of our patients. We value the trust you initially placed in us and are committed to making every patient experience as seamless and supportive as possible. For further assistance and to clarify any additional details, we encourage you to reach out to us directly at (917) 310-3371, Extension 288. We’re here to help resolve any remaining concerns and ensure a smoother experience. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for bringing this to our attention and for allowing us the opportunity to assist you further.
Long wait times, poor cleanliness, and inadequate medical care provided.
Business reply on Google
Hello Jasmin Behling. Thank you for taking the time to leave a review. We value all feedback, and we'd like to ensure that your experience at our urgent clinic meets your expectations. If there's anything specific you'd like to address or if you need further assistance, please don't hesitate to reach out to us at (917) 310-3371, Extension 288. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Your satisfaction is important to us, and we're here to help in any way we can.
The facility lacks air conditioning causing excessive heat for everyone.
Business reply on Google
Hola Eduard Berroa, Gracias por tomarse el tiempo de compartir sus comentarios. Nos disculpamos sinceramente por las molestias que haya experimentado debido al calor. Su comodidad, junto con la de nuestro personal, es muy importante para nosotros. Entendemos lo crucial que es un ambiente cómodo y actualmente estamos trabajando para mejorar nuestro sistema de aire acondicionado para garantizar una mejor experiencia para todos. Mientras tanto, estamos tomando medidas inmediatas para aliviar la situación. Agradecemos su paciencia y esperamos tener pronto la oportunidad de servirle en un ambiente más cómodo. Si tiene más inquietudes o sugerencias, no dude en comunicarse con nosotros directamente al (917) 310-3371, extensión 288. Soy Sharad Suri, director de experiencia de Nao Medical, un proveedor de atención médica contemporáneo comprometido a brindar la más alta calidad de atención en un ambiente caracterizado por el respeto, la transparencia y la compasión. En Nao Medical, nuestro objetivo es brindar una atención excepcional para todos y garantizar la eficiencia en nuestros servicios. Esperamos tener la oportunidad de servirle mejor en el futuro.
Appointment cancelled without notification despite prior scheduling
Business reply on Google
Hello Allen O. We're sorry to hear about your recent experience at our urgent facility, and we apologize for any inconvenience you may have encountered. We take all feedback seriously and strive to provide the best possible care for our patients. We would like to address your concerns. Please don't hesitate to contact us at (917) 310-3371, Extension 288. Our team is available to assist you and ensure your feedback is addressed appropriately. We value your input and hope to have the opportunity to improve your perception of our facility. Your satisfaction is important to us, and we look forward to the chance to serve you better in the future. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for taking the time to share your feedback.
Long wait times despite scheduled appointment and misleading walk-in policy.
Business reply on Google
Hello Jasmine. I want to extend my sincerest apologies for the inconvenience and delay you experienced during your recent visit to our clinic. Your feedback is important to us, and we are truly sorry for any frustration this may have caused. We understand that your time is valuable, and a lengthy wait can be frustrating. We deeply regret that we did not meet your expectations in this regard. We appreciate your patience during your wait. A member of our team will be reaching out to you to gain a understanding of your concerns and to address them effectively. If you have any additional feedback or questions, please don't hesitate to contact us at (917) 310-3371, Extension 288. Your comments are taken very seriously, and we are here to listen and make improvements based on your input. I am Sharad Suri, the Chief Experience Officer at Nao Medical, a contemporary healthcare provider committed to delivering the highest quality of care in an environment characterized by respect, transparency, and compassion. At Nao Medical, our aim is to provide exceptional care for all and ensure efficiency in our services. Thank you for taking the time to share your feedback with us. We value your input