Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Limited vehicle selection and poor customer service regarding vehicle availability.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Employee fraudulently charged for extra rental days
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff refused to accept a valid driver license for rental.
Business reply on Google
Thank you for your feedback, David. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Rental vehicle broke down and customer support failed to provide assistance.
Business reply on Google
Thank you for your review, DeAnne. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental agency failed to provide a reserved vehicle.
Business reply on Google
Hi Scott, we would like to know more about your experience. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Automated fuel level system incorrectly charges customers for refueling.
Business reply on Google
Hi Richard, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lynette
Staff refused rental due to a minor crack in driver license
Business reply on Google
Thank you for your review, Adam. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer charged for fuel despite refueling and reports vehicle safety concerns.
Business reply on Google
Hi Grant, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Marisa
Poor customer service and provision of a substandard rental vehicle.
Business reply on Google
Thank you for your review, Nick. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Company failed to return personal property left in rental vehicle.
Business reply on Google
Thank you for your feedback, Vincent. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
company failed to release a pending charge after receiving full payment
Business reply on Google
Thank you for your review, Kassandra. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Rental vehicle contained hazardous items and was not cleaned properly
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Vehicle breakdown and poor customer support during replacement process
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –KB
Rental company failed to honor reservations for requested vehicles
Business reply on Google
Marc, we’d like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
rental vehicle lacked equipment and company failed to reimburse repair costs
Business reply on Google
Abby, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Customer charged for roadside assistance on a faulty rental vehicle.
Business reply on Google
Monica, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Vehicle had flat tire and roadside assistance was significantly delayed
Business reply on Google
Thank you for your review, Kwabena. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Reserved vehicle was unavailable while others received priority service
Business reply on Google
Mahendra, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Incorrect credit card charged and management failed to return calls
Business reply on Google
Becky, we would like to look into this further. Please email [email protected] with your rental agreement number and all the details of your experience. Thanks. -Chris R.
customer was incorrectly billed for fuel and received poorly maintained vehicle
Business reply on Google
Ami, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR