Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member provided rude service and lacked helpfulness.
Business reply on Google
Thank you for your review, MissJeannette. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Rental company failed to provide promised vehicle exchange during travel.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff provided incorrect information and were rude to the customer.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Kim
Customer was overcharged by more than one hundred dollars
Business reply on Google
Thank you for your review, David. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Manager refused rental despite valid identification and prior reservation.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Rental location refused to accept a valid temporary driver license
Business reply on Google
Jack, we're truly sorry to hear about your experience. We understand how frustrating it can be when policies aren't communicated clearly. Your feedback is invaluable, and we’ll work to improve our communication and ensure all locations are aligned. Thank you for bringing this to our attention. -MC
Car rental unavailability and unexpected price increases caused significant travel delays.
Business reply on Google
Angie, we’d like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Isabella
Vehicle provided had a damaged tire and malfunctioning air conditioning system.
Business reply on Google
Thanks for your review, Paul. We’d like to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat to share more about your experience. Many Thanks, -RA
Rental location refused to accept a valid temporary driver license.
Business reply on Google
Thanks for your comments, David. If there is anything we can do to help, please visit www.nationalcar.com/en/customer-support.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -RA
Customer service has not responded to a billing overcharge dispute.
Business reply on Google
Hello Felice, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Many Thanks, -RA
Mislabeled executive aisle and indifferent management response to customer concerns.
Business reply on Google
Thank you for your review, Nicholas. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Customer experienced long wait times despite having executive elite status.
Business reply on Google
Hello Cory, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Emerald Aisle service was unavailable and booking retrieval was delayed.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -ML
Staff provided incorrect vehicle documentation requiring a return trip to airport.
Business reply on Google
Matthew King, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Customer received damaged vehicle and experienced poor management response.
Business reply on Google
Sharon H, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Rental denied due to inconsistent enforcement of company policy
Business reply on Google
We're listening and would like to know more, Mr. Glover. Please email [email protected] with your reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
Limited vehicle selection and poor interior cleanliness of rental car.
Business reply on Google
Chris Fridrich, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
rental charges were billed to the wrong card without applying rewards
Business reply on Google
Mr. Peknik, we would like to look into this further. Please email [email protected] with your rental agreement number and all the details of your experience. Thanks. -Chris R.
Vehicle had mechanical issues and was overpriced compared to other options.
Business reply on Google
John Broniek, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Staff member was rude and unprofessional regarding vehicle upgrade policy.
Business reply on Google
We're listening and would like to know more, Mr. Toth. Please email [email protected] with your rental agreement number and the details above. Thank you. -Chris R.