Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental car had mechanical failure and staff provided poor support
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Long wait time for car pickup
Business reply on Google
We certainly understand the inconvenience that this may cause, Jack. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Rude staff and unrecorded vehicle damage during rental pickup
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Business closed before stated hours causing customer inconvenience
Business reply on Google
Hi Melissa, we apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Khan
The company applied unexpected refueling charges to the customer's bill.
Business reply on Google
Hi Jason, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
National fails to assist with the recovery of lost personal items.
Business reply on Google
Hi Paul, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
Inaccessible local support and poor customer service experience
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Reserved vehicles were unavailable despite executive status
Business reply on Google
Hi Kiyoshi, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Staff member was rude and unhelpful during the checkout process.
Business reply on Google
Thank you for your review, Francis. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Rental vehicle had mechanical issues and required a tire change
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff refused valid temporary license and displayed unprofessional behavior.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Long wait times and poor lane management caused missed appointment.
Business reply on Google
Thank you for your review, Dell. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Excessive wait time at the rental car exit gate
Business reply on Google
Thank you for your feedback, Jessica. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
vehicle broke down and customer service refused to provide adequate assistance
Business reply on Google
Hi Zach, we would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. -Christopher
excessive wait times and unprofessional staff behavior at rental counter
Business reply on Google
We certainly understand the inconvenience that this may cause, Gloria. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff refused to provide a large vehicle despite availability.
Business reply on Google
Thanks for your review, Nicholas. We'd like to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Michelle
Rental denied due to temporary driver license policy
Business reply on Google
Thanks for your review, Bret. We’d like to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Rental agency failed to provide vehicle and refused to cancel reservation
Business reply on Google
Thanks for your review, Nurullah. We’d like to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
staff failed to assist with retrieving personal items left in vehicle
Business reply on Google
Dandre, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. Kind regards -ML
excessive wait times at the car rental facility
Business reply on Google
Hi Mehmet, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above. Thank you. - Lisa S