Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
incorrect charges applied to personal card and extended rental duration
Business reply on Google
Hi Kirk, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Rental denied due to a minor crack in driver's license.
Business reply on Google
We’re really sorry to hear about your experience, Omri. Your feedback is invaluable, and we understand the frustration you faced. We're committed to improving our service and will address these concerns with our team. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Excessive fees charged for changing the rental car drop-off location.
Business reply on Google
Kyle, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
reserved vehicle unavailable resulting in long wait times
Business reply on Google
S, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
The rental vehicle experienced multiple mechanical and electronic malfunctions.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
unjustified cleaning fee charged after vehicle return
Business reply on Google
Thank you for your review, William. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Customer was overcharged and failed to receive a promised refund.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Customer unable to reach local branch via phone system
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Kim
Customer charged for excessive, inaccurate vehicle damage repairs.
Business reply on Google
Hello Daniel, we would be happy to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -Michael
Local customers are required to pay an unexpected rental deposit.
Business reply on Google
Lucas, we’re sorry to hear about your experience. We value your loyalty and feedback. We’re continuously working to improve our communication and policies to better serve our members. Your concerns are important, and we appreciate you bringing them to our attention. Thank you for sharing your thoughts. Please visit this link if you need further assistance: www.nationalcar.com/en/support/contact-us.html. Chris M
Executive elite area lacks available vehicles and consistent management.
Business reply on Google
Thank you for your review, Preston. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Poor vehicle cleanliness, lost property handling, and inadequate customer service.
Business reply on Google
Hello Quantel, we would like to know more about your experience. Please visit www.nationalcar.com/en/customer-support.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Staff provided rude service and refused to provide an appropriate vehicle.
Business reply on Google
We would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff were unhelpful and charged extra for a late return
Business reply on Google
David, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
The rental vehicle air conditioning system was non-functional.
Business reply on Google
Jeff, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -MC
Company refuses to accept liability for a multi-vehicle accident.
Business reply on Google
Davis, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Staff refused rental due to disputed license condition and provided poor service.
Business reply on Google
Thank you for your review, Jeannette. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Incorrect fuel charges were not refunded as promised by management.
Business reply on Google
I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Long wait times and failure to honor promised rental discounts.
Business reply on Google
Bart, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Rental location failed to provide reserved vehicles and offered poor service.
Business reply on Google
Hello David, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA