Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service provided incorrect shuttle pickup instructions at LAX airport.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Customer was incorrectly charged for fuel after returning a full tank.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Shuttle driver yelled at disabled passenger and customer service ignored complaint
Business reply on Google
Thank you for your feedback, Paul. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Shuttle driver exhibited aggressive and abusive behavior toward customers at LAX.
Business reply on Google
Thank you for your feedback, Haroun. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Shuttle driver was unfriendly and kept the vehicle temperature too low.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Incorrect charges applied to rental bill for vehicle and return time
Business reply on Google
Thank you for your review, Eugene. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Inconvenient shuttle bus location and inadequate transport capacity at LAX.
Business reply on Google
Thank you for your review, Joe. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff failed to recover lost phone and provided misleading information.
Business reply on Google
Thank you for your review, Haylie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Rental vehicle experienced mechanical failure and staff provided poor service.
Business reply on Google
Thank you for your review, Shaq. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Stacy
Staff failed to assist with locating a lost personal item.
Business reply on Google
Hi Michelle, we would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Customer falsely accused of vehicle damage two weeks after return.
Business reply on Google
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Long shuttle wait times and difficult, inaccessible facility layout.
Business reply on Google
Hi, we would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Kim
Company failed to assist with recovery of a lost personal item.
Business reply on Google
Thank you for your feedback, Jian. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Company failed to honor confirmed free rental days and promised refunds.
Business reply on Google
Thank you for your feedback, Holli. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff refused rental and withheld refund due to payment method dispute
Business reply on Google
We're sorry to hear about your experience, Usmani. It’s important to us that every customer feels valued and respected. Your feedback is crucial, and we will address these concerns with our team to improve our service. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Lost sunglasses were not recovered by the rental company.
Business reply on Google
Thank you for your feedback, Tim. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Reserved vehicle unavailable and customer overcharged for lower class vehicle
Business reply on Google
Hi Edward, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
Lost property was not recovered despite being listed on the website.
Business reply on Google
Thank you for your review, gene. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The manager displayed unprofessional and rude behavior toward the customer.
Business reply on Google
Chris, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Chris M
Long shuttle wait times and multiple defective rental vehicles provided.
Business reply on Google
Thank you for your review, Denny. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean