Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental car broke down and company failed to provide promised support
Business reply on Google
Thank you for your feedback, Brian. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Inconsistent pricing and failure to provide promised loyalty program upgrades.
Business reply on Google
Thank you for your feedback, Anthony. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Chris R.
Lost personal property was not recovered from the rental vehicle.
Business reply on Google
Thank you for your review, Vania. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
The rental vehicle was dirty and overdue for maintenance.
Business reply on Google
Thank you for your review, Afakasi. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Rental company overcharged for fuel despite prior verbal agreement
Business reply on Google
Thank you for your review, chester. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
customer charged excessive fees and unauthorized additional billing
Business reply on Google
Hi Michael, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
Incorrect fuel charges and failure to recover lost personal property
Business reply on Google
Hi Danny, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Representative error led to unauthorized additional rental charges
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff lied about vehicle availability and refused to provide promised upgrades.
Business reply on Google
Thank you for your feedback, Jim. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental vehicle had poor performance and mechanical issues.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental location was closed during the scheduled pickup time
Business reply on Google
Thank you for your review, Ana. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer experienced excessive wait times and unprofessional service during rental…
Business reply on Google
We appreciate your feedback, Jorge Luis. We're sorry to hear about your recent experience and understand how frustrating it can be. Your concerns regarding communication and efficiency are important to us, and we’re committed to improving our processes to ensure a better experience for all our customers in the future. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Staff refused to provide requested vehicle or upgrade for elite member.
Business reply on Google
We’re truly sorry to hear about your experience, Domenick. This isn’t the level of service we aim to provide. Your feedback is invaluable, and we’ll address your concerns with our team to ensure better service in the future. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff member was rude and yelled at the customer during pickup.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Unauthorized charges and failure to resolve billing discrepancies after multiple attempts.
Business reply on Google
Hi Cheryl, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Staff exhibited rude and unprofessional behavior toward a frequent customer.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Customer alleges discriminatory treatment and unprofessional conduct by rental staff.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
The return lane merges dangerously with the rental exit lane.
Business reply on Google
Hi Jasmyne, we are very happy we could provide you with a positive experience. Thank you for taking the time to leave this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, -RA
Multiple rental vehicles had mechanical issues and promised refunds were not processed.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customer experienced discriminatory profiling and unauthorized additional rental charges.
Business reply on Google
Thank you for your review, Reesha. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather