Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
excessive delay in providing a replacement vehicle after a breakdown
Business reply on Google
Thank you for your feedback, Carl. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Unexpected deposit requirement prevented vehicle rental pickup.
Business reply on Google
We would like to know more about your experiences. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, reservation numbers and your contact information. Thank you. – Lisa
Inconsistent rental policies and poor staff communication caused significant delays.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Excessive wait time due to slow service at the rental desk.
Business reply on Google
Thank you for your feedback, Sal. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Manager refused to rent a vehicle to an executive member
Business reply on Google
Thank you for your feedback, Chris. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reserved vehicle type was unavailable upon arrival
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Company failed to retrieve vehicle and continues charging daily rental fees.
Business reply on Google
Thank you for your feedback, Marisa. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff were rude, denied reservations, and failed to provide a receipt.
Business reply on Google
We're listening and would like to know more, Eda. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Long wait times and billing system failure at checkout
Business reply on Google
Hi Amber, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
customer charged for false vehicle damage claims
Business reply on Google
We would like to know more about your experience so we can help. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Rental denied due to credit card name policy and poor service.
Business reply on Google
Thank you for your review, Rodrigo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff overcharged credit card and refused to correct the error
Business reply on Google
Mary, we’re truly sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is invaluable, and we will address this situation with our team to ensure it doesn’t happen again. Thank you for bringing it to our attention. -MC
rental denied due to uncommunicated six hour booking policy
Business reply on Google
Jeanette, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Rental location was closed despite advertised 24-hour operation
Business reply on Google
Jordan, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
Compensation offer restricted to vehicle size unsuitable for customer needs
Business reply on Google
Rhyan, thank you for your kind review; we are happy to pass along your comments to the team here at National Car Rental! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Chris M
Customer charged higher rate than quoted for one-way rental
Business reply on Google
Francisco, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
The company charged for pre-existing damage despite prior confirmation.
Business reply on Google
William, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff were disrespectful and attempted to charge unauthorized additional fees.
Business reply on Google
Hello, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Staff refused to accept a valid Mexican driver's license.
Business reply on Google
Angel, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (833) 336-0431. Take care! - LP
Rental car had mechanical issues and poor delivery service
Business reply on Google
Mr. Wallgren, we would like to look into this further. Please email [email protected] with your rental agreement number and all the details of your experience. Thanks. -Chris R.