Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company failed to return customer key despite payment for shipping
Business reply on Google
We're listening and would like to know more, Holly. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Account hacked and used for unauthorized rentals with poor support resolution
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff refused to provide a safe replacement vehicle for a flat.
Business reply on Google
Hi Brian, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Incorrect return address caused delay and additional charges
Business reply on Google
We're listening and would like to know more, Quy. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
customer unable to retrieve personal item left in rental vehicle
Business reply on Google
Thanks for your comments, Mary. If there is anything we can do to help, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Manager displayed poor customer service and a bad attitude.
Business reply on Google
Thank you for your review, Deidre. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Company switched rental provider without notice causing customer financial loss.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
limited vehicle selection for loyalty program members
Business reply on Google
Thank you for your feedback, Sanam. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Incorrect fuel charge applied after returning vehicle with full tank
Business reply on Google
Thank you for your feedback, Justin. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The company charges full replacement costs for minor windshield damage.
Business reply on Google
Ted, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Drew
Inability to contact staff regarding lost passport and wallet.
Business reply on Google
Hi Jenna, we would like to look into this further for you. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and any additional information. Thanks. – Michelle
Staff attempted to overcharge and added unauthorized fees to the bill.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff member was unhelpful and disconnected the phone call.
Business reply on Google
Thanks for your comments. If there is anything we can do to help, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Limited selection of vehicle types available in the Emerald aisle.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
prepaid vehicle unavailable and refund not processed
Business reply on Google
Casey, please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Company failed to honor guaranteed membership upgrade benefit.
Business reply on Google
Thank you for your feedback, Sang. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff were unhelpful and caused a long wait for check-in.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff obstructed vehicle pickup and provided inconsistent information to the customer
Business reply on Google
Hi Nelson, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Customer received a sedan instead of the reserved SUV.
Business reply on Google
Hi Sarah, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Customer charged a fee for returning vehicle to a different location.
Business reply on Google
Thank you for your review, wayne. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather