Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was unhelpful and dismissive of executive elite status.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Unauthorized pending charge for a vehicle that was never rented.
Business reply on Google
Jack, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team. Thank you. - Drew
Manager was rude and inflexible regarding customer contact information.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Customer alleges racial discrimination and refusal of service by a manager.
Business reply on Google
Hi Jai, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
Executive aisle inventory does not meet customer expectations for loyalty rewards.
Business reply on Google
Hello Rick, we would like to know more about your experience. Please visit www.nationalcar.com/en/customer-support.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. -Chris R.
Employees allegedly stole a handicap decal left in the rental vehicle.
Business reply on Google
Intueri, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
staff failed to inform customer of rental location closing time
Business reply on Google
Ro, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reduced vehicle selection and value for emerald level members
Business reply on Google
Keith, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - HH
Poor vehicle selection and unhelpful staff at rental location.
Business reply on Google
Marc, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you! - HH
Staff are untrained on corporate reservation policies and treat customers poorly.
Business reply on Google
We're listening and would like to know more, Ms. Esposito. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. - Lisa S
The rental car provided was extremely dirty and impaired driver visibility.
Business reply on Google
Bill., I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
unauthorized charges added to invoice after vehicle return
Business reply on Google
Hi Behnam, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Customer overcharged and free rental days were not applied correctly.
Business reply on Google
Hi Mr. Wendel, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details. Thanks. - Lisa S
Customer charged excessive rate due to reservation cancellation policy
Business reply on Google
Thank you for your review, Nick Borchers. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Staff were unhelpful and vehicle selection was limited.
Business reply on Google
Mike Schneider, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. SR
Staff member was unhelpful and inattentive to customer questions.
Business reply on Google
Thank you for your review, Ms. Allen. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Lisa S
Rental agency ran out of cars and provided an unsuitable vehicle
Business reply on Google
Hi Mr. Ahn, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Customer charged extra after being told no additional fees would apply.
Business reply on Google
Kevin, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental vehicle had poor handling and uncomfortable seating.
Business reply on Google
Mr. Hertz, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
The rental vehicle was dirty, underpowered, and lacked expected features.
Business reply on Google
Kaze, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - David R.