Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and unhelpful staff during the rental process.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Excessive wait times due to understaffing and inefficient service processes.
Business reply on Google
Thank you for your feedback, Jeanie. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff consistently downgrades vehicle reservations for loyal customers.
Business reply on Google
Thank you for your review, E. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer falsely charged for pre-existing vehicle damage
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-s.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Excessive wait times due to inefficient staff processing.
Business reply on Google
Thank you for your review, Vince. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Excessive wait times due to understaffing at the rental counter.
Business reply on Google
We certainly understand the inconvenience that this may cause, Andrew. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Executive rental vehicles provided are base models with limited selection.
Business reply on Google
We're listening and would like to know more, Dustin. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa
management failed to follow up on a lost item claim
Business reply on Google
Andrew, thank you for your review. We apologize for the frustration this has caused you. For the most efficient service, you can file a claim at www.nationalcarlostandfound.com. You can also view a partial list of items that have been found. Once you fill out the form, an agent from the location will contact you as soon as possible. -MC
Inefficient line management and safety concerns regarding pedestrian crowding
Business reply on Google
Thank you for your feedback, Nik. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa S
Long wait times due to slow customer processing at the desk.
Business reply on Google
Thank you for your review, Kenneth. I apologize that our service did not meet your expectations. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number, and the details of your experience. Thank you. -MC
The business lacks a reachable phone number for customer support.
Business reply on Google
Charlie, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental vehicle provided was dirty and had high mileage.
Business reply on Google
Hi Bill, we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and the details above. Thank you. - Lisa S
inconsistent billing information and inability to provide violation documentation
Business reply on Google
T P, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Customer charged extra fees despite being told there would be none.
Business reply on Google
Sam Sam, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Branch manager exhibited unprofessional and bizarre behavior during vehicle checkout.
Business reply on Google
Nahom, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - HH
Long wait times at the rental desk and parking garage exit.
Business reply on Google
Andrea, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - NE
Staff member provided poor service and was verbally abusive to customers.
Business reply on Google
Lester Ashton, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reservation was cancelled without notification prior to arrival.
Business reply on Google
Phillip Cai, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. -Ebony
Rental location overbooked inventory forcing customers to pay for upgrades
Business reply on Google
Thank you for your review, Ryan. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - HH
customer service failed to answer phone calls or return messages
Business reply on Google
Bob Jacks, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks! -Stacy