National Institute for Fitness and Sport (NIFS)
🏋️ Fitness & Gyms · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
lack of safety barriers between basketball court and rowing machines
Poor gym layout and equipment availability causing discomfort and inefficiency
Business reply on Google
We appreciate your feedback and welcome the opportunity to better understand your experience and discuss your concerns further in person or over a call. We encourage you to reach out to our team at [email protected] or 317.274.3533, ext 244 so we can set a time to connect. Thank you.
Gym management ignores safety concerns and removes essential equipment for women.
Business reply on Google
HI Marissa! Thank you for sharing your feedback. We would welcome the opportunity to better understand your experience and discuss your concerns further in person or over a call. We encourage you to reach out to our team at [email protected] or 317.274.3533, ext 244 so we can set a time to connect. Thank you.
Facility redesign reduced equipment availability and increased wait times for members.
Business reply on Google
Hi Marcus, we appreciate your feedback on the new layout. We encourage you to reach out to Tim Howard at [email protected]. He can help provide further information and reasons and intention for the implemented changes.
Reduced equipment availability and poor maintenance of gym machines.
Business reply on Google
Hello! We appreciate your feedback on the space. I encourage you to reach out to Tim Howard ([email protected]) and he can help provide understanding on why the equipment changes were necessary and why we had to remove some machines. He can further provide insight on the intention for the space and this redesign.
Facility amenities were unavailable during the entire trial period.
Staff provided false information regarding track access and facility conditions.
The gym has limited operating hours and frequent closures.
Gym is overcrowded and lacks basic exercise equipment
Poor staff responsiveness, billing errors, and facility pest issues.
Customer denied entry due to age despite having valid identification
Business reply on Google
Hello Eli, please reach out to Tim Howard about your experience and resolve the issue you experienced. Our guest policy is 18+ years of age. Email Tim at [email protected].
Front desk staff was unfriendly and questioned the customer's identification.
Business reply on Google
We are sorry to hear this was your experience. We do require that people live in the area to utilize the 7-day free trial pass, otherwise people just visiting the area would use it instead of purchasing a day pass.
Pool access is limited and membership cancellation requests are not processed.
Business reply on Google
We are sorry to hear that this was your experience. Please note that NIFS does not run the pool at the IU Natatorium. We have no control over their hours or when the pool is available to the public. The free membership to the Nat is an added bonus to a NIFS membership, at no extra cost. Cancellations are done through membership and we try and make it an easy process by filling out a form online. Please email [email protected] for further help.
Gym equipment quality has declined under new management.
Staff members were rude and unprofessional when closing the facility.
Business reply on Google
We are sorry to hear this was your experience and, as you noted, this is not how we treat our members. To discuss this directly with the fitness center director, please email her at [email protected]. Thanks.
Director made false accusations of public indecency against a guest
Facility amenities remain closed and mask mandates are enforced.
Business reply on Google
Ninad we are sorry that you have chosen to cancel your membership with us. We care about the health and safety of our members which is why we have chosen to follow the mask mandates currently in place by the Marion County Health Department for our county. In addition, masks are required on IUPUI campus and mandatory in campus buildings so we also need to follow those guidelines. We do hope to have our full facilities open as soon as possible but we will continue to follow these Covid guidelines that are in place at this time.
Staff repeatedly harassed and falsely accused member of unauthorized personal training
Insufficient number of treadmills and failure to replace removed equipment.
Business reply on Google
Hello John, Our goal is to have equipment serviced as quickly as possible and to communicate with members about repairs and timelines. We do this with notices placed on equipment when it is temporarily out of commission. In the past several weeks we've had two treadmills repaired and they are back up and running (literally :)). Additionally, we are waiting delivery of a new treadmill. Be assured we take our equipment seriously, as we realize the variety and quality of equipment is one of the main reasons people are here. We take feedback from our members and customers seriously; however, I’m afraid we can't find any record of any members or customers matching your name or details. Feel free to contact me directly with any equipment questions or concerns at [email protected]. We take pride in the fact that people do not have to wait on equipment and I want to address any problems you may be having.
Broken gym equipment remains unrepaired or unreplaced for over a year.
Business reply on Google
At the National Institute for Fitness and Sport we take our equipment seriously, as we realize the variety and quality of equipment is one of the main reasons people are here. We currently have 10 treadmills in operation and are awaiting one replacement. With over several hundred pieces of equipment, we maintain close relationships with multiple local repair companies. While our cycling bikes are on a monthly preventive maintenance schedule, our other equipment receives a third-party preventive maintenance check 2-times a year. We also take feedback very seriously; however, I’m afraid we can't find any record of any customers or members matching your name or details. We would greatly appreciate the opportunity to help you and answer any questions about our equipment that you may have. Please contact us directly by email at [email protected].