Navis Pack & Ship
📦 Shipping & Delivery · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company failed to load expensive furniture as instructed.
Business reply on Google
Hi Syed, We’re sorry to hear that you’re frustrated, as that was certainly not our intention. This shipment was originally quoted for a 40’ container to accommodate a full household move. To meet budget, the scope was later adjusted to a 20’ container, which has significantly less capacity. Prior to loading, our team communicated that not all items may fit and requested prioritization. The container was loaded to full capacity based on the volume presented and the guidance provided. We understand it’s disappointing when everything cannot be accommodated, and we have continued to offer solutions to move the remaining items. If you would like to discuss next steps, we are happy to assist. – Navis Pack & Ship
Staff member was rude and hung up on a potential client.
Business reply on Google
Dennis, Thank you again for taking my call earlier today. I appreciate you giving me the opportunity to personally apologize. After reviewing the call, I understand how the interaction came across and why it left a bad impression. Your inquiry was mistakenly handled as a solicitation call, and that led to responses that should have been handled more professionally. That’s on us. We’ve addressed it internally to ensure future inquiries are properly clarified before assumptions are made. While I understand you’ve chosen another provider, I do appreciate the time you took to speak with me directly. Wishing you and your business the very best moving forward. — Marc
Delivery personnel left expensive computer equipment on the side of the road.
Business reply on Google
Dear Chi, Thank you for taking the time to share your experience, and we want to start by sincerely apologizing for the frustration and inconvenience caused during the delivery of your computers. Your experience does not reflect the standards we strive to uphold, and we completely understand why you’re upset. We are especially sorry that our “white glove” service was not more clearly communicated. This oversight on our part is unacceptable, and we’re reviewing our procedures to ensure that all customers are made fully aware of service levels available—especially for high-value and sensitive items like computer equipment. Please know your feedback is being taken seriously, and we’re using it as a catalyst for improving both our customer communication and service consistency. If you're open to it, we would appreciate the opportunity to speak directly with you to make this right. Please contact me so we can discuss a resolution and work toward regaining your trust. Sincerely, Marc Oxford (972) 870-1212 Navis Pack & Ship
Items arrived damaged due to lack of protective packaging materials.
The company overcharged the customer after providing an incorrect initial quote.
The business failed to respond to multiple quote requests.
Business reply on Google
Mr. Tucker, I want to apologize for our oversight. This is not acceptable to me. The team sent you a quote yesterday, and we would appreciate the opportunity to provide you with excellent service moving forward. Again, my sincere apologies. - Andre Johnson, Owner, Navis Pack and Ship Indianapolis
Inadequate vehicle size caused delays and items were left behind.
Business reply on Google
Connie, thank you for the recent feedback on your son’s local move. I am extremely sorry for the bad experience he/you had especially compared to the first time we worked together. The fault was mine on the booking. I sent my employees out in our cargo van with dollies, blankets, etc. thinking they were just going to be physically carrying or rolling from one apartment to another. I thought we were moving him within walking distance and that one of our large moving vehicles would be unnecessary. I treat every customer with the highest respect, and I sincerely apologize for the booking error on my part. Feel free to contact me if you would like to discuss further (972) 870-1212. Thank you! Marc
items were missing from the shipment upon arrival
Business reply on Google
Dear James, I’m sorry this wasn’t a good experience for you. We documented the items we picked up and sent you the list. Once were notified of the issue, we immediately contacted the auction. Our understanding is the auction house issued you a make-good gesture of goodwill. If they did not resolve this issue to your satisfaction, please contact me directly at 602.414.0790 or at [email protected] to discuss. Brett Rushton, Owner, Navis Pack & Ship.