Navy Federal Credit Union
💳 Finance & Insurance · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The branch has excessively long wait times for customers.
Employee refused wire transfer and communicated in a dismissive manner.
Business reply on Google
Hi Sarah. We’re sorry to hear about this experience with our team member. We’ve shared this information with the branch leadership team.
Bank staff provided incorrect address and failed to process vehicle title.
Business reply on Google
Hello Jennifer. Thank you for sharing your experience with us, we’re sorry it did not meet your expectations. We are unable to discuss anything account specific here for security purposes. Please give us a call at 1-888-842-6328.
inability to make direct principal payments on car loans
Business reply on Google
Hi Anthony. Thank you for sharing your experience with us, we’re sorry it did not meet your expectations. Our policies are defined to standardize practices across branches. For more information on a specific policy, or if you have any questions, please contact us 24/7 at 1-888-842-6328 and we will gladly give you more information.
Excessive wait times for simple banking transactions
Business reply on Google
Hello Harley. Our team appreciates your patience as we work to serve all of our members. We’re working to add additional functionality to our mobile app and digital banking to lessen the need for branch visits.
Excessive wait time for a money wire transfer
Business reply on Google
Hello Colin. Our team appreciates your patience as we work to serve all of our members. We’re working to add additional functionality to our mobile app and digital banking to lessen the need for branch visits.
Long wait times at the drive thru due to understaffing.
Business reply on Google
Hello Chad. Our team appreciates your patience as we work to serve all of our members. We’re working to add additional functionality to our mobile app and digital banking to lessen the need for branch visits.
Staff provided misleading information regarding loan terms and gap insurance eligibility.
Business reply on Google
Hi Kyleigh. We hold our team to high standards of service, and we are disappointed this was not your experience. Thank you for sharing your feedback, our customers are very important to us.
Bank refused to exchange coins for non-members
Business reply on Google
Hi Matthew. We are sorry to hear you were disappointed with your experience.
Staff member provided incorrect information and was dismissive of customer request.
Business reply on Google
Hi JJ. We hold our team to high standards of service, and we are disappointed this was not your experience. Thank you for sharing your feedback, our customers are very important to us.
Teller provided poor customer service and handled cash transactions improperly.
Business reply on Google
We’re sorry to hear about this experience with our team member, Fay. We’ve shared this information with the branch leadership team
Loan application process was unsatisfactory and resulted in denial.
Business reply on Google
Hi Lily. Thank you for sharing your experience with us, we’re sorry it did not meet your expectations.
Bank closed business account without providing a reason or appeal process.
Business reply on Google
Hi Katie. Thank you for sharing your experience with us, we’re sorry it did not meet your expectations. For more information on a specific policy, or if you have any questions, please contact us 24/7 at 1-888-842-6328 and we will gladly give you more information.
Receptionist was rude and unhelpful regarding account inquiries
Business reply on Google
Hello Nydia. Thank you for sharing your experience with us, we’re truly sorry it did not meet your expectations.
Staff ignored customer and prioritized others while handling identity theft concerns.
Business reply on Google
Hi Tomeche. We hold our team to high standards and we're sorry we did not meet your expectations. For more information on a specific policy, or if you have any questions, please contact us 24/7 at 1-888-842-6328 and we will gladly give you more information.
ATMs are frequently non-functional and have long wait times.
Business reply on Google
Hi there. Thank you for sharing your experience with us. In the meantime, you can use our website to find an alternative ATM location for members to use. ATMs are located not only at branches, so there may be ones closer than you expect!
Bank placed an extended hold on a check and closed account.
Business reply on Google
Hi Chris, thank you for allowing us to serve you for so long. We appreciate you sharing your experience with us, we’re sorry it did not meet your expectations. For more information on a specific policy, or if you have any account-specific questions, please contact us 24/7 at 1-888-842-6328 and we will gladly give you more information.
Excessive wait times at the drive through.
Business reply on Google
Hi Oriana. Our team appreciates your patience as we work to serve all of our members. We’re working to add additional functionality to our mobile app and digital banking to lessen the need for branch visits.
New funds policies are negatively impacting business customers.
Business reply on Google
Hello there. Your experience does not reflect the service we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
unexpected overdraft fees charged to account