Needler's Fresh Market
🛒 Retail & Products · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The grocery store restrooms are unsanitary and lack basic supplies.
Business reply on Google
Thank you for bringing this to our attention, Dylan. We take cleanliness very seriously and are committed to maintaining high standards throughout our store. Your feedback will be shared with our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.
Staff refused to sell lottery tickets and provided poor customer service.
Staff member refused to assist customer at the register
The store sells expired and moldy produce.
The bakery sells stale donuts on Saturday mornings.
Business reply on Google
We are sorry to hear about your experience. Thank you for bringing this to our attention! If this problem persists, we encourage you to bring this to the attention of our store director.
Staff members are consistently unfriendly and do not welcome customers.
Business reply on Google
Hello Donna! We apologize for the inconvenience with your shopping experience. We do not encourage our employees to act in this manner. We always strive to have a clean and friendly environment. If these issues persist, we would encourage you to contact us directly at 419-422-8090. We hope to see you again!
Store sells expired food and restricts seafood counter hours prematurely.
Staff were rude and unhelpful to a disabled customer
Fruit flies are present in the doughnut display case.
Custom cake order did not match requested design and staff was rude.
The store prices are significantly higher than competitors.
Staff member aggressively monitored customer during self-checkout process
Customer experienced a physical assault and lack of security presence.
Staff members were staring and glaring at customers.
Business reply on Google
We apologize for the inconvenience with your shopping experience. We do not encourage our employees to act in this manner. We always strive to have a clean and friendly environment. If these issues persist, we would encourage you to contact us directly at 419-422-8090. We hope to see you again!
Aggressive parking enforcement and safety concerns regarding store environment.
Business reply on Google
Hi Matt, We are sorry to hear about your frustrations. Please know, Needler's Fresh Market has no control over the monitoring in the parking garage. The parking garage is owned by Citimark, whom hires Denison parking to monitor the lot and ticket cars. If you would like to leave your contact information, we can pass it along to Citimark. Also, please know that we always strive to keep the best prices for our customers. As a locally owned & operated grocery store, we need to adjust with the other markets in the industry to stay as a business. I would encourage you to sign up for a loyalty account to give you the best deals on coupons and other promotions. We hope to see you again soon!
customer reports discriminatory and unwelcoming treatment by store staff
Business reply on Google
Cory, we are sorry to hear about your experience with our store. Please know we do not encourage our employees to act in this manner towards our customers, but our mission is to delight our customers by using the following values: PAR (Positive, Appreciative, Resilient) Attitude. If this happens again, we encourage you to reach out to the store manager about the issue. If these issues are still unresolved, we encourage you to reach out to us directly at 419-422-4030. We hope to see you shopping back with us again at Needler's Fresh Market!
Store lacks diversity in management and sells pre-made deli salads.
Business reply on Google
Dear Bob, We sincerely apologize for these inconveniences in your shopping experience and are more than happy to ensure these problems get fixed. We would highly encourage you to give our Fresh Encounter Corporate office a call: 419-422-8090 since this Google Review does not provide your information for us to call directly. Thank you for shopping local and we are looking forward to speaking with you further to fix these issues.
The store offers poor quality products at high prices.
The business engages in discriminatory behavior toward customers.
Store frequently stocks expired food items and runs out of inventory.