Neema Malhotra, M.D.
🩺 Health & Wellness · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Expired medical license prevents completion of required patient forms.
Doctor lost medical license causing significant immigration and testing delays.
Excessive wait time and incomplete annual wellness examination services.
Business reply on Google
Thanks for your valuable feedback. Sorry, for your excessive wait & experience. I have corrected the process and providers & staff work flow to reduce wait and improve patient communication. We can have excuse for being late by 2 minutes due to meeting other patient's unexpected needs. But 1 hour and 20 minutes is not an excuse.
Patient forced to pay for unnecessary follow-up visit for test results
Business reply on Google
Sorry, for your bad experience at Silicon Valley Medical Clinic. Dr. Malhotra did not see you. We do not have any record of seeing you in our new clinic. Just a note, Insurances usually do not cover the follow up visit under annual physicals exam. A follow up visit, gives you a dedicated time with the doctor to review labs, and plan your treatment, wellness, give prescriptions and referrals if needed.
Excessive wait times and suspicious upfront deposit charges.
Business reply on Google
We are sorry that you had to wait over an hour. It is near end of the year and we have more than usual demand for services and also staff vacations have some impacts. However, I will look into it to see how we can make it better and make sure the patients are seen in order of arrival and any delay in the schedule is communicated to you. Patients have different needs and different urgencies. Sometimes, patients take more time due to complexity or concerns they have. We try to not to hurry up and we take pride in our quality of care and excellence in service. Regarding the $200 deposit, it will be refunded as soon as insurance has paid. These days most of the insurance policies have high deductibles, co payments and co insurance. We require $200 deposit for new patient. We show respect to our patients and we expect the same for our staff. We are there to serve. We all come to the clinic to serve our patients with smiles. I wish your experience with us was better.
Doctor provided incorrect form and is now unresponsive to communication.
Business reply on Google
I left old clinic in Milpitas in Feb 2022. Sorry to hear that your bad experience and no assistance from new clinic doctor owner. You could have found me in Google search and you have saved the duplication of charges that you occurred. I started new clinic in March 2022 in San Jose to serve the needs of I-693 green card applicants. I have now two locations, both in Milpitas and San Jose. Please feel free to contact me if I can if any assistance to you. I really understand how you feel. If the old clinic doctor who took over the clinic was not helpful about my whereabouts , you could have just googled me and have found me. Moreover, my mobile number is included in every I-693 form that I fill.
The office fails to process requested refunds for medical services.
Business reply on Google
I left Silicon Valley Medical Clinic in early January 2022 and have moved to 2730 Union Ave, San Jose. Sorry for you bad experience with new management after I left the clinic. Please call us at our new clinic phone number 408-684-8600 to see how I can get issue resolved. I will need some details about patient and services. We have now opened an additional clinic location in Milpitas at 98 South Abel Street for convenience & to serve the needs of our Green Card Applicants for I-693 Medical Exam in East Bay, Milpitas and Fremont area. Please feel free to stop by and say hello.
Long wait times and disorganized staff unable to perform basic wound care.
Business reply on Google
I am so sorry for your wait and our attending provider’s inability to treat your at Silicon Valley Medical Clinic. We want to provide you quality care for best outcomes.
unauthorized credit card charges and failure to process medical test requests
Business reply on Google
Sorry for your bad experience at Silicon Valley Medical Clinic. I have left clinic. If I can of any assistance, contact us at my new clinic location at USCIS Clinic 408-684-8600
The patient experienced a three hour wait for a scheduled appointment.
Business reply on Google
Sorry for your wait. We have improved our appointment and patient flow process. Now our typical process time is less than one hour. Thanks for your feedback.
Receptionist answered the phone in an unprofessional manner.
Business reply on Google
Sorry to hear your feedback. Our phone system was down and phones were forwarded to mobile number so we can at least answer patient calls.
Unnecessary appointment delay caused a two week wait for medical paperwork.
Business reply on Google
Sorry, we have to follow USCIS guidelines that you have to appear before civil surgeon. Based on your feedback, we have now improved our website USCISClinic.com , patient commission and work flow.