Neighborhood Theatre
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Venue has poor sound, layout, overcrowding, and overpriced drinks.
Business reply on Google
Lori, we’re aware that you are a photographer who was working an event at another venue on the evening you claim to be reviewing us. This is fairly unprofessional. To be clear, you have now been flagged and are no longer welcome at Neighborhood Theatre. Good day to you.
Staff failed to open doors on time for waiting customers.
Business reply on Google
We’re sorry for the delay. Unfortunately tonight’s artists were stuck in traffic & arrived late to the venue. We held doors because the band was still soundchecking at 715. We appreciate your support & we hope you can understand that we absolutely tried to get the doors open as quickly as possible tonight. Thanks for supporting live music!
Staff denied ADA seating and falsely accused customer of being intoxicated
Business reply on Google
Ma’am, you were noticeably inebriated so much that while you were seated at the front door, you kept spilling your beer. Our staff offered you water and you refused with slurred speech. It was at that point that we decided that you needed to stop drinking. Our staff informed you that you could stay in the seat to rest, but we needed to take the alcohol away. You got belligerent and left. No one threw you out. We have this all on video. We’re sorry for the misunderstanding, but you were clearly abusing the privilege. Thanks for supporting live music and we hope you recover well. Also, we have more than the required ada seating available at every show. For this concert, it was directly in front of FOH, clearly labeled, and accessible to everyone in GA
Security failed to intervene during a physical assault outside the theatre.
hidden fees added at the end of the ticket purchase process
Security guard physically pushed customer without verbal warning or communication
Inadequate venue safety, poor lighting, and restrictive bag policies.
Business reply on Google
We're sorry you had such a bad experience. Parking is always a problem in the city - we usually suggest the light rail if people are able to. We don't know what show this was so we can't say if it was our lighting guy or someone with the artist. We do hope you'll give us another chance.
Staff member was rude and enforced strict bag and water policies.
Business reply on Google
We had to put safety measures in place y3ars ago because times have changed, unfortunately. We're sorry you had a bad experience and will address issues with staff. Hopefully you'll give us another chance!
The venue has poor seating comfort and blinding stage lighting.
Business reply on Google
We're sorry to hear about your experience and will discuss the lighting issues with the appropriate staff. As for the balcony seats, that will be discussed as well. We hope you'll give us another chance - the bar tables and chairs are more comfortable with a closer view, too!
The bartender was rude and unengaging during the visit.
Business reply on Google
We are sorry to hear that. We take pride in creating a welcoming and friendly atmosphere... wish you would let us know more than a "Lil rude" Reach out to us on Facebook, Instagram or email [email protected]
Venue is dirty, overpriced, lacks air conditioning, and experienced performance delays.
Business reply on Google
We wish youd offer more details - we are always working to improve
Venue manager refused entry to minors for balcony seating
Vehicle broken into and vandalized while parked near the venue.
Business reply on Google
We're so sorry to hear that... what time did this happen and why does that earn us a bad review?
venue has not responded to multiple refund requests for postponed concert
Business reply on Google
When concerts were postponed due to a worldwide pandemic, our first thought was to try and reschedule every possible show - for the bands, for the fans, for the venue. At this point, most shows have been rescheduled or canceled. Without knowing which show you're referring to though, I can't provide more information on where to go for a refund, etc. We haven't been reopened for long and do appreciate patience as we try to get back up and running...
Staff ignored customers at the bar and music volume was excessive.
Obstructed view and poor bathroom hygiene at the theatre.
Bartender failed to suggest alternatives after stating drinks were unavailable.
venue refuses to book nationally recognized acts due to market history
Rude staff, poor acoustics, hidden fees, and unclean facility.
Management refused a refund for a cancelled movie screening.