Neighbors Emergency Center | Kingwood ER
🩺 Health & Wellness · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
High costs for emergency services with delayed results and unresolved medical issues.
Business reply on Google
We're sorry to hear your experience did not meet your expectations. We are committed to providing quality, compassionate care and take concerns like yours seriously. If you're willing, please contact our facility director, Kenchen Schaefer at [email protected].
Staff demanded upfront payment and engaged in discriminatory behavior.
Business reply on Google
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Our goal is to provide compassionate, high-quality emergency care to every patient, and we value comments that help us improve. If you'd like to discuss your concerns further, please contact our facility director, Kenchen Schaefer at [email protected].
Staff demanded upfront payment and engaged in discriminatory behavior.
Business reply on Google
Thank you for letting us know about your experience. We take concerns like this very seriously, and we want every patient to feel cared for. Please contact our facility director, Kenchen Schaefer at [email protected].
Incorrect medical diagnosis and failure to provide proper medication
Business reply on Google
Thank you for sharing this with us. We’re truly sorry your visit didn’t go as expected. We’d love the chance to talk with you and make things right. Please contact us so we can follow up with you personally. Please contact our facility director, Kenchen Schaefer at [email protected].
Doctor failed to examine patient symptoms and provided dismissive care.
Business reply on Google
Thank you for sharing this with us. We’re truly sorry your visit didn’t go as expected. We’d love the chance to talk with you and make things right. Please contact us so we can follow up with you personally. Please contact our facility director, Kenchen Schaefer at [email protected].
Doctor failed to provide a diagnosis after patient paid for services.
Business reply on Google
Thank you for sharing this with us. We’re truly sorry your visit didn’t go as expected. We’d love the chance to talk with you and make things right. Please contact us so we can follow up with you personally. Please contact our facility director, Kenchen Schaefer at [email protected].
Nurse exhibited unprofessional and rude behavior toward the patient.
Business reply on Google
Thank you for letting us know about your experience. We take concerns like this very seriously, and we want every patient to feel cared for. Please contact our facility director, Kenchen Schaefer at [email protected].
nurses were rude and attempted to discharge the patient prematurely
Business reply on Google
We're sorry to hear your experience did not meet your expectations. We are committed to providing quality, compassionate care and take concerns like yours seriously. If you're willing, please contact our facility director,Kenchen Schaefer at [email protected].
Nurse made unprofessional comments and provided unsolicited advice to patients
Business reply on Google
We're sorry to hear your experience did not meet your expectations. We are committed to providing quality, compassionate care and take concerns like yours seriously. If you're willing, please contact our facility director, Kenchen Schaefer at [email protected]
Poor facility cleanliness, inadequate staffing, and lack of parking.
Staff refused treatment and accessed patient's private phone without authorization.
Staff refused to perform necessary medical testing for sepsis
Physician was dismissive and failed to provide adequate medical care.
Business reply on Google
Hello Andrea , we are so sorry to hear about your experience at our center. We strive to be the best Neighbors ever in the Neighbors Emergency Center Kingwood community, and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to [email protected], and provide us your contact information so that we can connect with you.
Unsanitary conditions and unprofessional staff behavior during medical visit.
Business reply on Google
We are upset to learn about your patient experience at our center, Emilie. We would like to learn more about your visit and get in contact with you. Please contact us at (281) 358-8488 or [email protected]. We want to speak with you soon so that we can solve this situation quickly.
Poor nursing care, delayed medication, and lack of hospital communication.
Business reply on Google
Hello Marianne , we are so sorry to hear about your experience at our center. We strive to be the best Neighbors ever in the Neighbors Emergency Center Kingwood community, and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to [email protected], and provide us your contact information so that we can connect with you.
Staff failed to return identification and provided poor customer service.
Business reply on Google
Hello Jay , we are so sorry to hear about your experience at our center. We would really appreciate the opportunity to speak with you. You can reach out to [email protected] to reach us. We strive to be the best Neighbors ever in the Neighbors Emergency Center Kingwood community, and we are dedicated to rectifying this situation.
Staff provided inadequate pain management and displayed a lack of compassion.
Business reply on Google
Hello Valeria , we are so sorry to hear about your experience at our center. We strive to be the best Neighbors ever in the Neighbors Emergency Center Kingwood community, and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to [email protected], and provide us your contact information so that we can connect with you.
Doctor failed to perform physical examination or monitor child after treatment.
Business reply on Google
Hello Ariana , we are so sorry to hear about your experience at our center. We would really appreciate the opportunity to speak with you. You can reach out to [email protected] to reach us. We strive to be the best Neighbors ever in the Neighbors Emergency Center community, and we are dedicated to rectifying this situation.
Medical staff failed to diagnose a severe shoulder injury before discharge
Business reply on Google
We are upset to learn about your patient experience at our center, Katherine. We would like to learn more about your visit and get in contact with you. Please contact us at 346.324.5100 or [email protected]. We want to speak with you soon so that we can solve this situation quickly.
Doctor refused to prescribe antibiotics for patient symptoms
Business reply on Google
Hello Trade , we are so sorry to hear about your experience at our center. We strive to be the best Neighbors ever in the Neighbors Emergency Center community, and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to [email protected], and provide us your contact information so that we can connect with you.