Neighbors Relocation Services
🔧 Home Services · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Furniture was damaged during transport and billing charges were considered excessive.
Delayed delivery and misdelivered items during an interstate move.
Business reply on Google
Hi Brandon, please reach out to our Customer Service Representative Ashley so that we can get this resolved for you. Her email is [email protected]
Company overcharged for services and failed to address a moving accident.
Poor communication, misplaced items, and unhelpful staff during relocation service.
Business reply on Google
Hi Tara, please reach out to our Customer Service Representative Ashley so that we can get this resolved for you. Her email is [email protected]
Company refused to provide a promised deposit refund.
Business reply on Google
Hello Mr. Saoud. Your refund was processed and we certainly do have a Seattle location as well as the other in Portland. Could you update your review so that it is accurate please? Regards
Movers failed to assemble furniture and damaged property during relocation.
The company failed to communicate and missed the scheduled moving date.
Company overcharged customer significantly beyond the quoted price and dump fees.
Customer overcharged for travel time and experienced poor handling of items.
Business reply on Google
Hi Sammi, We are sorry to hear that your experience was unsatisfactory. Please reach out to our customer service representative. Her email is [email protected].
movers provided fewer staff than contracted and damaged personal property
Truck fuel leak and undisclosed service charges increased moving costs.
Business reply on Google
We are so sorry that your move didn't meet your expectations. We will be happy to look into this for you. Please reach out to our General Manager. [email protected]
The company charged significantly more than the initial price quote.
Damaged belongings and delayed delivery of household goods and motorcycle.
Business reply on Google
Hi Nancy, we are so sorry about your experience. Please reach out to our customer service so we can get this resolved for you. Her email is [email protected]
Moving company cancelled the scheduled move on the day of service.
Business reply on Google
Thank you for your feedback. As a company, we pride ourselves in serving the community. With that comes a responsibility to our customers. During the Covid epidemic we have had to initiate an aggressive safety protocol to protect our customers and staff. Part of that protocol is to not let anyone work if they feel ill. We believe that if we have to send a sick employee home and cancel a move that we are acting responsibility, and would rather refund someone their deposit than to be responsible for passing this virus to our customers.
Movers arrived late, took excessive breaks, and damaged furniture.
Business reply on Google
Hi Reza, we are so sorry about your experience. Please reach out to our customer service so we can get this resolved for you. Her email is [email protected]
Movers were inefficient and damaged a box spring during the move.
Movers damaged kitchen floor and refused to accept liability for repairs.
Business reply on Google
We regret this accidental scuffing that occurred. Prior to starting the move, we offered to protect the floors and asked the customer if they would reimburse us for the material needed to protect the floors so that we could do so. Customer specifically declined that material and stated that we were to move forward without it. We feel we did everything that we could do but are still available to discuss this further as a matter of customer service. We’d be happy to provide the customer disclaimer that they signed stating that we were to move forward without that floor protection material. Our general manager is available to discuss further.
The customer was overcharged due to excessive time taken for moving.
Moving crew arrived late, took longer than estimated, and damaged furniture.
Business reply on Google
Hi Stephanie, we are so sorry about your experience. Please reach out to our customer service so we can get this resolved for you. Her email is [email protected]
Final moving costs were significantly higher than the initial quote provided.
Business reply on Google
Lindsay, we can't find anyone under your name that's moved with us. Can you help us with your contact info or the name of the person who we moved so we can look into this for you? Maybe you reviewed the wrong company? Here is info for our GM, Randy... 425-656-4444 x110 and via email [email protected]