NeuMed Modern Urgent Care + IV Therapy, Heights
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider misdiagnosed lab results and argued with the patient
Inaccurate insurance network information caused a wasted trip.
The clinic manager exhibited rude and unprofessional behavior toward the patient.
Business reply on Google
Hi Victoria — thank you for sharing this feedback. We’re glad to hear our medical team and NP provided excellent care, and we’re very sorry to hear your experience with our manager felt rude or unprofessional. That’s not the standard we hold ourselves to at NeuMed. We also want to make sure we can properly investigate and follow up, but we’re unable to locate a patient visit under this name in our system. If you’re willing, please email our upper-level manager at [email protected] with the date/time of your visit and the best phone number to reach you. We take concerns like this seriously and would appreciate the opportunity to review what happened and make it right. Thank you again for bringing this to our attention.
Nurse practitioner failed to follow proper hygiene and wound care standards.
Receptionist ignored the customer and assisted a later arrival first.
Business reply on Google
Hi Simale, thanks for bringing this to our attention. We will call you shortly to discuss and make this right for you. If you miss our call, email us back at [email protected]. Thank you
Restroom unavailability and administrative errors delayed medical test results and…
Business reply on Google
Hi Mana, we’re terribly sorry to hear about this. We will have management look into this immediately.
Business refuses to cancel membership and continues charging customer credit card.
Business reply on Google
Hi Gisella, we have looked into your account. Your membership started on 06/23 and we require a 3 month minimum initial commitment to receive the membership discounts which you have received. This is stated in the membership document you signed initially. We’ll be happy to discuss your options, please email: [email protected]
Provider failed to perform assessment or provide clear medical guidance.
The business is delaying the refund of an insurance overpayment.
Doctor provided dismissive diagnosis and inadequate treatment for eye swelling
Unprofessional staff provided incorrect information and poor clinical care.
Provider failed to provide specialist referrals or effective medical treatment
Nurse practitioner was dismissive and lacked empathy during the visit.
Business reply on Google
Hi Sydney, we discussed your feedback with your NP and expect this not to be an issue in the future. We appreciate your honesty and will take this as an opportunity to improve.
delayed test results and dishonest communication from clinic staff
Business reply on Google
As we discussed over the phone, the type of labs you required takes 5 - 7 business days. We provided you results immediately as they were processed and resulted.
Medical provider failed to perform a physical examination or consultation.
Staff failed to send prescription despite multiple promises to do so.
Clinic performed a botched procedure and billed for it despite promises.
Business reply on Google
Hi Austin, it’s unfortunate we’ve received a poor review from you when we have no record of you visiting our clinic. If something has come up regarding our business that has upset you indirectly, we would appreciate some more detailed feedback.
Staff failed to answer phone calls during business hours.
Business reply on Google
Niko, we’re so sorry to hear about this experience. Thank you for letting us know, we are investigating to see if this was a technical issue with our phone system as this should not happen and has not before.
Front desk staff was rude and condescending regarding copay and cancellation
Business reply on Google
Hello Maribel! Our front desk coordinators try to follow our policies as best as possible. Thank you for your honesty regarding your experience at NeuMed. If you have any more more questions, comments, or concerns please email [email protected].
Patient received unexpected out-of-network billing despite prior insurance verification.
Business reply on Google
Hi there, First and foremost, we do sincerely apologize for any misunderstanding and potential mistakes that may have been made, however, we are indeed In-Network with Blue Cross Blue Shield of Texas. We can assure you that there is no chicanery or fraudulent billing and neither NeuMed nor the providers will bill you or BCBS out-of-network. We would like to address this matter of how your bill was processed and have our billing department dig in to see what we can do but we are unable to proceed since there is no contact information for “Fed Express”. Please feel free to call us at (832) 879 2450 to speak to the facility manager or send us an email at [email protected] and we will get to the bottom of this. Also, please note that you were seen by an Emergency Nurse Practitioner and bills are required to contain the name of the supervising physician. Thank you,