New Nem Nail Salon & Bar
💅 Beauty & Spa · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused physical injury and performed poor quality nail services.
Business reply on Google
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and, most importantly, that you were injured during your appointment. We understand how upsetting and disappointing this must have been, especially after you clearly communicated your preferences to our technician. Your concerns regarding the condition of your nails, the length of your toenails, the filing of your toe, and the bleeding you experienced are very serious, and we take them seriously. This is not the level of service or care we strive to provide to our clients. We would appreciate the opportunity to speak with you directly so we can better understand what happened and review your appointment. Please contact us at your earliest convenience so we can discuss the situation and work toward an appropriate resolution regarding your payment. Again, we sincerely apologize for the distress and inconvenience this experience caused you. We appreciate you bringing this matter to our attention and giving us the opportunity to address it professionally.
The French manicure had uneven lines and inconsistent nail shapes.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide every guest with consistent, high-quality service, regardless of which technician they see. Your comments are valuable to us, and we’ll be discussing them with our team to ensure we continue improving. We appreciate you giving us the opportunity to serve you and hope you’ll consider giving us another chance to provide the experience you deserve. If you’d be willing to share more details about your visit, please feel free to contact us directly.
The gel polish application was lumpy and poorly executed.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide every guest with consistent, high-quality service, regardless of which technician they see. Your comments are valuable to us, and we’ll be discussing them with our team to ensure we continue improving. We appreciate you giving us the opportunity to serve you and hope you’ll consider giving us another chance to provide the experience you deserve. If you’d be willing to share more details about your visit, please feel free to contact us directly.
Nail technician caused physical injury and provided poor quality service
Business reply on Google
Thank you for bringing this to our attention. We are very sorry to hear about your experience and truly regret that your visit did not meet our standards. Your concerns regarding cleanliness, discomfort during the service, and the quality of your manicure are taken very seriously. What you described is not acceptable, and we sincerely apologize for the pain and frustration you experienced. Our goal is always to provide a safe, comfortable, and high-quality service, and we clearly fell short in your case. We also apologize for how your concerns were handled when you returned. You should have felt heard and supported, and we regret that we did not offer you an alternative technician or a more appropriate resolution at that time. We would appreciate the opportunity to make this right. Please feel free to contact us directly so we can arrange for a redo with a different technician or provide a refund, whichever you prefer. We are also addressing this internally with our team to ensure this does not happen again. Thank you for your feedback—it helps us improve. We hope to have the chance to restore your trust.
Salon performed unauthorized services and overcharged the customer.
Business reply on Google
Thank you for taking the time to update your review and share your experience. We sincerely apologize that your visit did not meet your expectations, especially as a returning customer. That is never the experience we aim to provide. We are very sorry for the miscommunication regarding the services selected and charged. Any service change—particularly one that affects pricing—should always be clearly explained and confirmed with the client beforehand. We understand your frustration and agree that this should not have happened. We also apologize that the acrylic fill did not properly match your previous color and that this was not addressed during your visit. Additionally, we regret that your youngest child’s nail service was delayed and made to feel overlooked. Every guest, regardless of age or service type, deserves the same level of care and attention. Your feedback has been shared with our team so we can address these issues directly and improve our communication and service standards moving forward. Thank you again for bringing this to our attention. Before you left we attempted to resolve the issue. We didn’t charge for the child's Gel service. Sincerely,Management Team
Customer sustained a facial burn and scarring from a waxing service.
Business reply on Google
We are sorry to hear this. We thank you for making us aware of this situation and we will take this as a learning lesson. We hope you will give us a second chance so we are able to prove ourselves to you and show we can do better. Again we apologize about this and we hope to see you again.
Staff pressured unwanted services and performed a poor quality pedicure.
Business reply on Google
Thank you for sharing your experience with us! We're so glad you loved the atmosphere and that Tommy made a great impression. We're truly sorry to hear about your concerns with the pricing and the service you received at the front. Your feedback helps us do better, and we'd love for you to give us another shot to show you the welcoming and attentive service we strive for. Please reach out directly next time so we can make it right and give you the pampering you deserve!
Poor nail service caused physical damage and improper billing practices.
Business reply on Google
We're so sorry to hear about your recent experiences and truly appreciate you taking the time to share this feedback. It's really important to us that everyone who visits feels taken care of, and it sounds like we missed the mark. We understand your frustrations with the soak off and pricing, especially with your wedding approaching. If you're open to it, we'd love another chance to make things right—please reach out to us directly so we can help you feel pampered and ready for your big day!
Rushed service, poor communication, and uneven manicure results.
The nail polish application was messy and the nail shape was uneven.
Business reply on Google
Thank you for your fee back , we’re apologize that happened 🙇🏼♀️ to you ,maybe my technician misunderstood your question . Would you like to come back so we can fix it please
Nail design quality was poor and length was cut incorrectly.
Staff member made inappropriate personal comments about the client's body.
Business reply on Google
Hello, my name is Tina and I am the manager of the nail salon. I apologize for my worker’s actions. I’ve already talked to her about what she did wrong and will make sure it’ll not happen again. Thank you for your review.
Technician applied incorrect nail product and left edges sharp and thin.
Technician caused nail bed burns during the removal process.
The nail salon provided poor quality service.
Poor quality nail service and unexpected additional charges.
business refused to honor advertised promotional pricing on the television screen
long wait time and poor service prioritization
Gel polish chipped quickly and pedicure service was incomplete.
Gel nails began falling off seven days after application.