Newk's Eatery
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality is poor and portions are small for the price.
Staff failed to notify customer that the order was ready.
The manager was rude and unprofessional during customer greeting.
Staff member refused to assist a customer with a drink refill
The food quality has declined and staff professionalism is lacking.
Manager and staff displayed unprofessional and rude behavior toward the customer.
Incorrect order received with poor food quality and shell fragments.
Staff failed to provide receipts and lacked attentiveness.
Staff failed to provide requested salad dressing correctly.
multiple instances of roaches found in food orders
Staff repeatedly failed to include correct items in food orders.
Staff member was impolite and prioritized another customer during pickup.
The shrimp in the salad was served undercooked.
Business reply on Google
We're sorry to hear about your recent experience. Our team should be knowledgeable about our menu, including gluten-free options, and we apologize if this was not the case. We also regret that your shrimp avocado salad did not meet your expectations. Your feedback is important to us and we will use it to improve. Please share more about your experience at newks.tellusdirect.com.
Outdoor dining tables are covered in caked on grime.
Business reply on Google
We're sorry to hear that you had a bad experience! 100% guest satisfaction is our top priority, and we apologize if that wasn't your experience with us. Please go to newks.tellusdirect.com and fill out the short survey there, so we can look into this further.
Poor food quality and unhelpful management response to order issues.
Business reply on Google
We're truly sorry to hear about your recent experience with us. We strive to provide the best quality food and service, and it seems we fell short during your visit. Your feedback is invaluable and will be shared with our team to help improve our offerings. We hope you'll give us another chance to meet your expectations. If you wish to share more about your experience, please visit newks.tellusdirect.com.
The takeout salad portion size was significantly smaller than usual.
Business reply on Google
We apologize for the inconvenience and difficulty you experienced here. We will certainly address this with our team and will take extra care to resolve the situation. We hope you will give us another try.
Manager provided poor service and served low quality food
Business reply on Google
We apologize for the inconvenience and difficulty you experienced here. Would you please visit feedback.newks.com and complete the survey so that a member of our team can contact you personally?
Staff member displayed rude attitude and poor customer service.
Business reply on Google
We apologize for the inconvenience and difficulty you experienced here. Would you please email us your contact information, the location visited, and a summary of your visit at [email protected] so that a member of our team can contact you personally?
Staff failed to answer phones and ignored customer upon arrival.
The food served was stale, dried out, and poorly portioned.