NextCare Urgent Care, Phoenix (E Greenway Rd)
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unprofessional behavior from front desk staff.
Front desk staff was rude and refused to provide insurance information.
Business reply on Google
Thank you for taking the time to share this feedback. We take concerns like this seriously and will share your comments with the appropriate team for review. Please contact [email protected] so we can learn more and address your concerns.
Facility billed for lab work that was never performed or processed.
Business reply on Google
We take billing and communication issues very seriously and want to help address them. Please email [email protected] with a brief summary and a preferred contact method so our team can investigate and work toward a resolution. We strive to respond promptly and appreciate your feedback as we review our processes.
Patient billed for urgent care visit that provided no medical treatment.
Business reply on Google
We strive to provide clear communication and professional service, and regret that your expectations were not met. For assistance with billing questions or to discuss this further, please contact [email protected] so the team can look into your concerns. Thank you for sharing your feedback.
Inconsistent billing practices and incorrect medical treatment provided by staff.
Incompetent staff failed blood draws and mishandled lab sample procedures.
Business reply on Google
We take concerns about wait times, communication, and staff performance very seriously and will share your feedback with our team for review and improvement. To help us investigate and address this matter further, please contact our team at [email protected] so we can learn more. Thank you for bringing this to our attention.
Excessive wait times due to inefficient management and overbooking
Business reply on Google
Thank you for your feedback. We appreciate your kind words about our staff's competence and kindness, and your comment about wait times and management. Your comments regarding our systems and processes are valuable as they help us work towards improving the patient experience. If you would like to discuss this matter further, please reach out to us at [email protected].
provider failed to diagnose an upper respiratory infection
Business reply on Google
Thank you for taking the time to share your feedback. We strive to provide attentive care and value all patient experiences. If you would like to discuss your concerns further, please reach out to us at [email protected]. Your input is important to us as we continually work to improve our services.
Front desk staff exhibited rude behavior and potential discriminatory treatment.
Business reply on Google
Thank you for sharing your feedback. We strive to create a welcoming environment for all visitors and are committed to addressing any concerns regarding our service. Your comments are important to us, and we encourage you to reach out directly at [email protected] so we can discuss this further.
Long wait time despite having a scheduled appointment
Staff were rude and the medical diagnosis was incorrect.
Medical staff provided incorrect diagnosis and inappropriate treatment plan.
Excessive wait times despite having scheduled appointments
Business reply on Google
Thank you for sharing your concerns. We understand that a longer wait time can be frustrating, and we appreciate your feedback regarding your experience. We strive to provide quality care to all our patients, and your input is invaluable in helping us improve our services. If you would like to discuss your experience further, please reach out to us at [email protected].
Patient waited an hour for a drug test despite having an appointment.
Business reply on Google
Thank you for sharing your feedback. We strive to provide timely and efficient service. Your concerns about waiting and communication are important to us, and we will work to address them to enhance our patient's experience. If you would like further assistance, please reach out to us at [email protected].
Provider performed inadequate evaluation and prescribed unnecessarily expensive…
Business reply on Google
Hello Christopher, We have read your review, and we are so sorry that you did not have a good experience at our clinic. Our physicians are licensed and trained to provide the treatment that is medically necessary for each patient’s unique situation. We invite you to contact our Patient Liaison at [email protected] if you wish to discuss your concerns, as they are able to review the medical records for your particular visit. We wish you all the best in your recovery.
Front desk staff was rude and refused to see sick child.
Business reply on Google
We're truly sorry to hear about your experience. It's our priority to provide compassionate and professional care to all our patients. We regret that we fell short in your case. Your feedback is valuable and will be used to improve our services. We hope for an opportunity to serve you better in the future.
Long wait time and failure to triage a bleeding child.
Business reply on Google
We're truly sorry to hear about your experience and the distress it caused. We strive to provide efficient and effective care to all our patients, and it's clear we fell short in this instance. Your feedback is invaluable and will be used to improve our processes to ensure this doesn't happen again. We hope your child is recovering well. Thank you for bringing this to our attention.
Long wait times despite online appointment and poor staff assistance.
Business reply on Google
Hello Marla, We are disappointed to learn that you had a negative experience at our location. We would like to gather more details about your visit. Would you please contact our Patient Liaison at [email protected]? We can document your complaints, review your medical records, and implement any needed training opportunities for our team members. We hope you are feeling better today.
excessive wait time despite having a scheduled appointment
Business reply on Google
Hello Gina, We are disappointed to learn that you had a negative experience at our location. We would like to gather more details about your visit. Would you please contact our Patient Liaison at [email protected]? We can document your complaints, review your medical records, and implement any needed training opportunities for our team members. We hope you are feeling better today.
Staff provided incorrect medical documentation and failed to perform procedures correctly.
Business reply on Google
Hello Diane, We are disappointed to learn that you had a negative experience at our location. We would like to gather more details about your visit. Would you please contact our Patient Liaison at [email protected]? We can document your complaints, review your medical records, and implement any needed training opportunities for our team members. We hope you are feeling better today. Sincerely, Maria G. CM