NextCare Urgent Care, Phoenix (E Thomas Rd)
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient paid for treatment but did not receive necessary medical care.
Provider failed to examine or treat the patient's toe infection.
Excessive wait times despite the facility being empty.
Business reply on Google
Thank you for sharing your feedback. We appreciate the positive note about the front desk team’s attitude. We review input like this to help improve operations and the overall experience. If you’d like to share more details, please contact [email protected].
Provider was dismissive, aggressive, and failed to resolve medical concerns.
The clinic refused service due to being short staffed.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad you were able to find an option that worked for you, and we’re continually reviewing processes to improve access. If you’d like to discuss this further, please contact [email protected].
Doctor failed to diagnose pneumonia in a sick child
Long wait time followed by unprofessional staff behavior and security escalation.
Business reply on Google
Thank you for sharing your feedback. We understand that waiting times and the quality of communication can significantly impact your experience, and we take such matters seriously. It's essential to maintain a professional environment for all patients, and we regret that your visit did not meet those expectations. If you'd like to discuss your concerns further, please don't hesitate to reach out to us at [email protected]. Your insights are valuable in helping us improve our services.
Staff failed to provide promised x-ray services after appointment booking.
Business reply on Google
Thank you for sharing your experience. We appreciate your feedback and take your concerns seriously. It’s important to us that our communication is clear, and we apologize for any confusion regarding service availability. Your comments regarding staff interactions will be addressed, as we aim to create a welcoming environment for all visitors. If you’d like to discuss your experience further, please reach out to us at [email protected].
Staff failed to provide medical treatment or examine patient lungs
Business reply on Google
Thank you for sharing your feedback. We take issues related to wait times, communication, and online reviews seriously and regularly review processes to improve the overall experience. If you’d like to share additional details so we can look into this further, please contact [email protected]. We value feedback that helps us identify opportunities for improvement and address concerns raised by the community.
Doctor misdiagnosed patient and refused to provide necessary medication.
Business reply on Google
Thank you for sharing your feedback. It’s important for us to hear from patients about their experiences, as this helps us improve our services. We understand that healthcare encounters can be complex, and we strive to provide thorough assessments for all individuals. If you wish to discuss your concerns further, please reach out to us at [email protected]. Your feedback is valuable, and we appreciate you taking the time to express your thoughts.
Staff member was rude and refused to provide requested medication.
Business reply on Google
Thank you for sharing your feedback. We strive to provide a positive experience for all individuals, and it is concerning to hear that your encounter did not meet those expectations. Your feelings are valid, and we take such input seriously as it helps us improve our services. If you would like to discuss your experience further, please reach out to us at [email protected].
Facility failed to provide service and mismanaged appointment communication
Long wait time despite being told there was no wait
Business reply on Google
Thank you for sharing your feedback. We understand that waiting can be frustrating, especially in challenging situations. Your experience is important to us, and we are committed to improving our processes. If you would like to discuss your concerns further, please feel free to reach out to us at [email protected].
Medical provider displayed unprofessional behavior and lack of urgency during emergency.
Unprofessional staff behavior and poor aseptic technique during wound treatment.
Business reply on Google
Thank you for sharing your experience. We understand that waiting and feeling discomfort during a visit can be particularly challenging, especially in stressful situations. Your feedback regarding the quality of care is important to us, and we take it seriously as we continuously strive to improve our services. If you would like to discuss your experience further, please reach out to us at [email protected]. Your satisfaction is important, and we appreciate your input.
Doctor provided unprofessional service and refused to prescribe necessary medication.
Business reply on Google
Thank you for sharing your concerns. We strive to provide a positive experience for all individuals, and it’s disheartening to learn that your expectations were not met. Your feedback is important, and we encourage you to reach out to us directly at [email protected] to discuss your experience further. We appreciate your input as we continuously work to improve our services.
Front desk staff was dismissive and unhelpful regarding insurance questions.
Business reply on Google
Thank you for sharing your feedback. Your insights about communication and professionalism are valuable and will be taken seriously in our ongoing efforts to improve service. If you would like to discuss your experience further, please reach out to us at [email protected].
Long wait times and failure to communicate diagnostic test results.
Business reply on Google
Thank you for sharing your experience. We understand how important timely service and communication are, and we appreciate your feedback as it helps us improve. We strive to provide a positive experience for all individuals. If you would like to discuss your concerns further, please reach out to us at [email protected].
Long wait times and unprofessional, combative behavior from medical staff.
Business reply on Google
Thank you for sharing your experience. We strive to create a welcoming environment for all visitors. Feedback about staff professionalism and wait times are taken seriously. If you would like to discuss your experience further, please reach out to us at [email protected]. We appreciate your input, as it helps us improve our services.
Practitioner failed to perform requested tests and exhibited poor bedside manner.