NextCare Urgent Care, Phoenix (W Greenway Rd)
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care failed to provide necessary specialist referral for fractures.
Staff provided poor communication and unprofessional behavior regarding test result wait…
Patient billed incorrectly despite verifying in-network status with insurance.
Urgent care refused treatment for a minor cut near closing time.
Front desk staff refused to provide an itemized bill.
Urgent care failed to provide necessary medical treatment
Staff refused to perform a required employment drug test.
Poor customer service and long wait times for test results.
Clinic refused to prescribe medication without waiting for lab test results.
Urgent care failed to treat a painful cyst properly
The clinic failed to submit the required CDL medical certification.
unexpected billing charges and threats of collections for covered services
Business reply on Google
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We take all feedback seriously and will look into the concerns you've raised. We strive to provide clear and accurate billing, and we apologize if this was not your experience. Please reach out to our customer service team directly so we can address this issue promptly. Thank you. Eric P Clinic Manager
Urgent care refused to see a walk-in patient with high fever.
Business reply on Google
We're truly sorry to hear about your experience and understand your concerns. Our goal is to provide immediate care to all our patients, and we regret that we were unable to accommodate your visit at that time. We appreciate your feedback and will take it into consideration as we strive to improve our services. Eric P Clinic Manager
Staff provided inaccurate medical records and sent prescriptions to the wrong pharmacy.
Business reply on Google
Hello Mariah, we're truly sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide the best care and service to our patients, and it's clear we fell short in your case. Your feedback is invaluable and will be used to improve our services. Thank you for taking the time to share your experience. Eric P Clinic Manager
Staff refused to verify insurance coverage and provided poor customer service.
Business reply on Google
Thank you for the glowing review! We're thrilled to hear that our team met your expectations with their professionalism and skill. Eric P Clinic Manager
Provider refused to authorize insurance coverage for prescribed urgent medication.
Business reply on Google
We're truly sorry to hear about your experience. We understand how important it is to have your prescriptions authorized in a timely manner, especially in urgent situations. We appreciate your feedback and will use it to improve our processes. We're committed to providing the best care possible and regret that we didn't meet your expectations this time.
Physicians were rude and unprofessional during the CDL exam process.
Business reply on Google
Hello Marcos, we are truly sorry to hear about your experiences and the manners in which your concerns were addressed. Thank you for bringing this to our attention; we will work on improving our services. Eric P Clinic Manager
Long wait time despite having a scheduled appointment.
Business reply on Google
Hello Travis, I apologize for your wait time and experience at our urgent care center; we always aim to provide efficient and communicative service. Thank you for your feedback, as it helps us improve. Eric P Clinic Manager
Doctor dismissed patient symptoms and refused to provide requested work leave.
Business reply on Google
We apologize for your recent experience and the way your concerns were handled by Dr. Victor; patient care and listening are our top priorities. Thank you for bringing this to our attention. Eric P Clinic Manager
Patient experienced long wait times despite having a scheduled appointment.
Business reply on Google
Hello Imperio, We are sorry to hear about your negative experience at our clinic. We strive to provide exceptional service to all patients, and we are disappointed you left unhappy. Please know that we value your feedback and will use it to better our services. If you would like to discuss this matter further feel free to contact our Patient Liaison at [email protected]. We hope that you get well soon. Eric P Clinic Manager