NextCare Urgent Care, San Antonio (Austin Hwy)
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient charged a fee for a consultation without receiving medical treatment.
Patient denied examination and medical privacy violated in public lobby
Business reply on Google
Thank you for taking the time to share your experience. We understand your concerns regarding the evaluation process and the manner in which information was communicated. Please know that patient care is a top priority, and we strive to maintain respectful and confidential interactions. We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to us at [email protected].
The clinic charged for a follow-up visit regarding failed stitches.
Provider refused to prescribe medication for severe pain and inflammation.
Business reply on Google
Thank you for sharing your feedback. Our goal is to ensure that every patient receives care that prioritizes safety and well-being. If you would like to discuss your experience further, please feel free to reach out to [email protected].
Staff refused to provide accessible seating for a disabled patient.
Business reply on Google
Thank you for taking the time to share your experience. We strive to ensure a welcoming environment and will take your feedback into consideration to improve our services. If you would like to discuss your concerns further, please reach out to us at [email protected]. Your feedback is valuable as we work to enhance our patient experience.
Patient felt rushed and symptoms worsened after initial medical assessment.
Business reply on Google
Thank you for sharing your experience. Our aim is to provide timely and thorough care, and we appreciate your feedback as it helps us improve our services. If you would like to discuss your concerns further, please reach out to us at [email protected].
Long wait time and inadequate medical examination of a broken finger.
Business reply on Google
Thank you for sharing your feedback. We understand that waiting times can be frustrating. Our goal is always to provide efficient and compassionate care. Please reach out to us at [email protected] so we can address more thoroughly and work towards improving our services. Your insights are valuable to us.
Inadequate staffing and lack of imaging services provided during visit.
Business reply on Google
Thank you for sharing your feedback. Our aim is to provide quality care, and your comments will be taken into account as we continually strive to improve our services. If you would like to discuss your concerns further, please feel free to contact us at [email protected].
Long wait times and incorrect medical diagnosis provided by staff.
Business reply on Google
Hi Natasha, we're truly sorry to hear about your experience and the inconvenience it caused. We strive to provide accurate and timely care to all our patients. Your feedback is valuable and will be used to improve our services. We hope you're feeling better, and we appreciate your understanding. Annie A. - Clinic Manager
Staff provided incorrect location information and experienced long wait times.
Business reply on Google
Hi Barbara, we're truly sorry to hear about your experience. We strive to provide efficient and knowledgeable service to all our patients. We appreciate your feedback as it helps us identify areas where we can improve. We'll certainly address these issues internally to ensure a better experience in the future. Thank you for bringing this to our attention.
Medical staff failed to diagnose symptoms beyond basic viral testing.
Business reply on Google
Hello Joseph, We have read your review and we are so sorry that you did not have a good experience at out clinic. Our physicians are licensed and trained to provide the treatment that is medically necessary for each patient’s unique situation. We invite you to contact our Patient Liaison at [email protected] if you wish to discuss your concerns, as they are able to review the medical records for your particular visit. We wish you all the best in your recovery.
Doctor failed to wake patient before explaining diagnosis and leaving paperwork.
Business reply on Google
Hello, We have read your review and we are so sorry that you did not have a good experience at out clinic. Our physicians are licensed and trained to provide the treatment that is medically necessary for each patient’s unique situation. We invite you to contact our Patient Liaison at [email protected] if you wish to discuss your concerns, as they are able to review the medical records for your particular visit. We wish you all the best in your recovery.
Facility lacked necessary equipment and staff provided inadequate medical care
Business reply on Google
Hello Debra, We have read your review and we are so sorry that you did not have a good experience at out clinic. Our physicians are licensed and trained to provide the treatment that is medically necessary for each patient’s unique situation. We invite you to contact our Patient Liaison at [email protected] if you wish to discuss your concerns, as they are able to review the medical records for your particular visit. We wish you all the best in your recovery.
Provider misdiagnosed strep throat leading to emergency room admission for dehydration
Patient experienced significant wait times despite having a scheduled appointment.
Business reply on Google
Hello LK, We are sorry to hear about your negative experience at our clinic. We strive to provide exceptional service to all patients, and we are disappointed you left unhappy. Please know that we value your feedback and will use it to better our services. If you would like to discuss this matter further feel free to contact our Patient Liaison at [email protected]. We hope that you get well soon.
Long wait times and rude front desk staff.
Receptionist was rude and provided incorrect appointment time information.
Receptionist was rude and mishandled the patient's insurance card.
Long wait times despite having a scheduled appointment.
Appointment cancelled without adequate notification or attempt to reach the patient.