Nick's Auto Repair

Business reply on Google

No sir, I did not hang up on you. I tried to catch the other line so I can put them on hold while you were looking for that information and when I clicked right back you were gone. I then went inside to get your number from the caller ID and when I called you back to see if you found the engine size and ask if the call got dropped from my end you hung up right after I introduced myself. Sorry for any misunderstanding. The phone gets a little hectic around here sometimes.

Business reply on Google

I'm sorry but I really don't understand. The gentleman came into the shop and said his trunk would not close. I immediately walked out to the car with him. Checked the latch to see if it was stuck. I told him it was operating normally. I tried to shut the trunk for him to see why it would not stay closed and found that the part on the body that the latch connects to was bent. I told him that the vehicle would need to be taken to a body shop to get the body straightened out or adjusted and that we did not do body repairs here. He asked me if I had a rope so that he could tie the trunk down and I told I'm sorry but I did not. I pointed to a piece of string in his trunk and told him that should hold it. The phone rang and I had to go back inside to answer it. I assumed the gentleman tied it down with that and left to find a body shop to repair his body damage. That is why I really don't understand how we did not even try to help. Is it because I don't keep spare rope on hand?