NLounge
💅 Beauty & Spa · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The salon is dirty and the staff is unprofessional.
Business reply on Google
Kaily, it is highly irresponsible for you to come on here to make false statements for your “friend”-technician. Please understand there are a lot of factors in running a business. Our decision to terminate her was done with clear proof and careful consideration. She was terminated due to THEFT and dishonesty. Video evidence can be provided in a court of law. Your comments are false and callous. Your “friend” has been at 4 different salons in less than 2 years, clearly she’s the problem. We’ve been running a successful salon for the past 10 years and it certainly wasn’t because of your friend’s 8 months tenure…while thieving behind our backs! So the next time you want to jump on google and make defamatory reviews about someone’s business without knowing the TRUTH , just remember this is their livelihood. Good luck on your travels to Delaware.
Technician performed an incomplete pedicure and appeared rushed.
Technician performed poor cuticle work and applied incorrect nail polish color.
Poor quality nail service and unprofessional staff behavior
Customer sustained a deep cuticle injury during a manicure service.
Business reply on Google
Hi Jennifer. I was sorry to hear about this experience. The person was new and she feels terrible. We are willing to give you, her friend and parent a full refund. Just call the shop and ask for Lhin.
Long wait time and poor quality manicure service.
Business reply on Google
Hi Lauren. We don't have you in the system as a client or new customer. Can you provide more info?
The manicure was poorly shaped and had rough spots.
Business reply on Google
Hi Amanda - thank you for letting us know about your experience with us. The person who did your nails just started. Please call our shop at 614.431.8855 and ask for the manager. She will be more than happy to redo your nails at no charge.
staff treated the customer with hostility and unprofessional behavior
Staff member asked judgmental questions during nail service.
Poor customer service and premature peeling of gel nail polish.