North Italia
🍽️ Restaurants · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Slow service and poor quality food for the price
Business reply on Google
Thank you for this review, Dave. We're glad you enjoyed our good atmosphere. We are so sorry you were not satisfied with the service you received and your pizza. We want all our guests to be comfortable when they are dining with us, and we are sorry it was too noisy. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Perhaps you'd like to join us for Happy Hour for discounted food and drinks during your next visit. We hope you can give us another chance.
frequent order inaccuracies and poor food quality
Business reply on Google
Hi Fate, we are so sorry about your sandwich. Next time, if anything happens to disappoint you, please let our managers know so we can make it right while you are dining with us. Thank you for your review, and we hope you can give us another chance.
Long wait times, incorrect billing, and unprofessional staff behavior.
Business reply on Google
Hi Neda, we are so sorry you were not satisfied with your food and the service you received. Next time, if anything about your experience can be improved, please let our managers know so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
Poor food quality and deceptive billing practices regarding replacement dishes.
Business reply on Google
Dear Diana, Thank you for sharing your thoughts about your recent experience at North Italia. We are sorry the meal was bland, not the right temperature and didn't meet expectations. I'm more sorry that once we found out about the concerns we didn't make sure they were properly addressed in the moment. I don't have any contact information through Google, but would love to speak with you about the experience and do our best to make this right, would you be able to reach out to us at the restaurant at 858.252.7720, or [email protected] so we can discuss? Thank you for the feedback so we can learn from this opportunity, and we look forward to hearing from you and doing our best to make this right.
staff failed to address uneaten food or poor meal quality
Business reply on Google
Thank you for this review, Ahren. We're glad you enjoyed our good Little Gem Caesar Salad. We are so sorry you were not satisfied with the service, pasta, and Crispy Brussels Sprouts you received. Next time, if anything about your experience can be improved, please let our managers know so we can do our best to make it right. We hope you can give us another chance.
Website failed to process gift card stored in Apple wallet
Business reply on Google
Hi Calm, we are very sorry you had this experience at our restaurant. We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.northitalia.com/contact-reviews. Thank you.
server overcharged for meal items and added unrequested drinks to bill
The pasta dishes served were poorly prepared and lacked proper ingredients.
Business reply on Google
Hi Peter, thank you for your review. We're glad you enjoyed our drinks, great atmosphere, and good service. We are so sorry you and your wife were not fully satisfied with your Trottole Chicken Pesto and Spicy Rigatoni Vodka. Next time, if anything about your experience can be improved, please let our managers know so we can do our best to make it right. Thanks again, and we hope to see you again soon.
Long wait times for service and food delivery
Business reply on Google
Hi Sejung, we are so sorry about the service you received from us and the wait you experienced. Our service should be much better, and we will address this with our staff. Next time, if anything about your experience can be improved, please let our managers know so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
The quality of the bolognese and caesar salad has declined significantly.
Business reply on Google
Hi Tamar, we are so sorry you were not satisfied with your Bolognese and Little Gem Caesar. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your review, and we hope you can give us another chance.
Excessive wait time for food and incomplete order fulfillment
Business reply on Google
Hi Friba, we can understand how frustrating a long wait can be. Our team should better communicate any delay, and we will address this with them. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
Inattentive wait staff failed to provide basic service during lunch.
Business reply on Google
We're glad you enjoyed our good food, Simone. We are so sorry about the service you received from us. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
The pasta dishes were poorly prepared and overpriced.
Business reply on Google
Hi Wilson, we are so sorry you were not satisfied with your Lasagna Bianca al Forno. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your review, and we hope you can give us another chance.
Long wait times, mediocre food quality, and unclean restroom facilities.
Business reply on Google
We are so sorry you were not satisfied with your meal and the wait you experienced, Sueki. Our staff should make sure the restroom is thoroughly clean, and we will address this with them. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
Customer was double charged due to restaurant payment system error.
Long wait times and poor quality of food served.
Business reply on Google
We are so sorry you and your party were not satisfied with your Hot Honey & Smoked Prosciutto, Seared Sea Scallops, and our service. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your review, and we hope you can give us another chance.
The server was inattentive and required management intervention to process the bill.
Business reply on Google
Hi Charlie, we're so glad you enjoyed our Crushed Meatballs Ragu. We are so sorry you were not satisfied with our service. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank you for your review, and we hope you can give us another chance.
Hostess failed to seat guests and allowed health code violations
unavailable menu items and long wait times for food service
Order was delayed, incomplete, and food was cold upon arrival.
Business reply on Google
Hi Robert, we are sorry about this experience with your To-Go order. Our team should be much more attentive and timely when assembling your order and we will address this with them. Thank you for your review and we hope you can give us another chance.