North Loop Minor Emergency Care
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Scheduled appointment wait time exceeds walk-in wait time significantly
Patient waited two hours past appointment time for a brief consultation.
clinic failed to send all prescriptions to the pharmacy
Medical equipment was not functioning and staff were unprofessional.
Business reply on Google
We are sorry that your experience at our clinic was not the best it could be. Your review has been forwarded to the office manager who may contact you for more information. We are sorry that it has taken so long to respond, there seems to have been a delay in Google forwarding your review to us. Thank you for leaving a review.
Excessive wait time for a brief medical procedure
Business reply on Google
Hi Gabriel, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our patients to ensure we’re doing a great job. Our patients are the heart of our business and while your experience is uncommon, I am sorry that you had such a long wait. I've reached out to you and spoken on the phone to apologize for your experience. I hope we are able to exceed expectations should you need to come see us again. Thank you, again, for taking the time to share a review with us.
Long wait times despite having an appointment
Business reply on Google
I am sorry we did not meet your expectations. Please call the office and ask to speak to the office manager that we may further address your concerns.
The clinic fails to confirm or manage patient appointments correctly.
Business reply on Google
I apologize that we did not meet your expectations. Please call our clinic and ask to speak with the manager so we better address your concerns. Updated - we have spoken with Mr. Ali and have attempted to address his concerns regarding where he was supposed to go today. If he has any further questions or concerns he needs to call our clinic.
Excessive wait times despite having a scheduled appointment