North Loop Self Storage
🧰 Other Services · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
inadequate elevator access and limited bathroom availability for customers
Business reply on Google
Thank you for your review and for choosing North Loop Self Storage. We’re glad to hear the move-in process was easy and that our manager was able to show you multiple units—our goal is always to make sure customers feel comfortable with their choice. I also wanted to clarify a couple of things that may be helpful. In addition to the main elevator, we also have a freight lift available for larger items, which can often make moving to the upper floors easier. If you ever need help locating or using it, our office staff is happy to assist. Our restroom is always available to our tenants; however we do keep it locked to ensure that it's clean and I apologize if that was not made clear during your visit. We certainly understand that moving can be stressful and we want to make the experience as comfortable as possible. Thank you again for your feedback—we truly appreciate you storing with us.
Rodent infestation and lack of lighting in storage unit corridor.
Business reply on Google
We are deeply sorry to hear about your experience. This is certainly not the standard we aim to uphold. We appreciate your feedback and take such matters very seriously. We will investigate the issue immediately. Please contact our office so we can address your concerns and work towards making this right. Thank you for bringing this to our attention.
Office was closed during business hours and staff was unhelpful.
Facility lacks covered loading area and 24-hour gate access.
Business reply on Google
Thank you for your business.
Van rental unavailable due to missing license plate and long wait.
Business reply on Google
I'm sorry you had an issue with U-Haul. Unfortunately, sometimes things are out of our hands. I'm glad our staff was able to reserve you another truck at a different location.
RV stolen from storage facility with inadequate security and video surveillance
Storage unit was broken into and contents were stolen.
Customer trailer was stolen from the storage facility
Staff members are rude, unprofessional, and intrusive.
Customer tripped over unattended boxes blocking the elevator
The facility provides inaccurate information regarding rental charges.
Facility was unexpectedly closed during posted business hours
Business reply on Google
We apologies for the experience you had. Unfortunately on Sunday's we only have one employee working and they had a family emergency and had to close early at 1pm rather then 3pm. We should have called you and arranged for you to have access. I am sorry for your experience.
Storage unit was burglarized and management refused to review security footage.
Business reply on Google
We have an amazing track record for keeping our facility safe, clean and secure. On the rare occasion that we have a breach, we take it very seriously and cooperate fully with law enforcement. We have a terrific new management team and have implemented increased security measures.