North Mountain Auto Repair
🚗 Auto & Repair · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Ineffective repairs and poor scheduling management by the auto shop
Shop caused engine damage and engaged in documented billing and repair fraud.
The business refuses to provide price quotes over the phone.
Business reply on Google
Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and understand your concerns . Our goal has always been to provide quality service with integrity. We recognize that our policy regarding phone quotes can be frustrating, and I apologize for any inconvenience this has caused you. Your perspective on how we approach success and customer satisfaction is valuable, and I assure you that we are committed to reassessing our practices to better align with the needs of our clientele.
The business charges significantly higher prices for power window repairs.
Business reply on Google
Hi Donna, thanks for the feedback. We understand price matters, and we do our best to work inside of our guests budgets while offering our 3 year 36,000 mile nation wide warranty. We are so happy that you found a solution that works for you. Wishing you the best!
Mechanic failed to properly secure brake caliper bolts during repair.
Business reply on Google
Hello Grace, I'm truly sorry to hear about your experience and the safety issue you encountered. This is certainly not the standard we hold ourselves to at North Mountain Auto Repair. Please contact us directly so we can discuss this further and make things right. Thank you for bringing this to our attention.
inaccurate initial diagnostic led to unexpected price increases and delays
Business reply on Google
Thank you for your feedback and for taking the time to share your experience. I apologize for the frustration caused by the diagnostic and cost issues you encountered, and I appreciate your insight on how we can improve our process. Ensuring that our customers feel valued and fairly treated is important to us, and I'll make sure to address these concerns with our team to prevent this from happening in the future.
Customer suspects parts were stolen and vehicle performance worsened after service.
Business reply on Google
Hi Al, I'm sorry to hear about your experience. We take these matters seriously. Please contact me directly so we can investigate and resolve this issue. Ken and I are here to help. Please give us a call so we can address your concerns as soon as possible. Best, Phillip Owner, North Mountain Auto Repair
Incompetent repairs and poor customer service from the shop owner
Business reply on Google
Hi Kori, I'm truly sorry to hear about your experience. This isn't what we aim for. Please reach out at your earliest convenience; I'd like to personally address and resolve your concerns.
Vehicle continues to shake and vibrate after multiple repair attempts.
Shop failed to diagnose a faulty battery after charging for diagnostics.
Business reply on Google
Hi Faraz, thank you for sharing your experience. We apologize for any inconvenience. We understand how frustrating it can be to have issues with your car after a recent repair.
Staff provided poor service and gave an incorrect manager phone number.
Business reply on Google
We apologize for your negative experience. Our team strives to provide top-notch service and we are sorry that was not reflected during your visit. Please give us a call and ask for the manager directly. Thank you.
Shop uses inferior parts while charging for premium OEM components
vehicle returned with new mechanical issues after service
Business reply on Google
Thank you so much for taking the time to leave such a kind review, Katie! We're happy to hear that you had a great experience and enjoyed our helpful and pressure-free atmosphere. And we promise to take good care of both you and your car! 😉 See you soon!
Incomplete vehicle repairs performed at high prices
Business reply on Google
Hi Gibran, we're disappointed to hear about your experience. We strive to provide quality service at a fair price. Our team will continue to improve.
Staff failed to provide repair cost estimates and communicated poorly.
Repeatedly installed defective fuel pumps and damaged the fuel tank.
Excessive wait time and higher pricing than the dealership.
Staff failed to communicate critical vehicle repair information to the customer.