North Shepherd Mini Storage
🧰 Other Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Online payment portal is non-functional leading to recurring late fees
Damaged roof caused destruction of stored furniture and lack of management communication.
Business reply on Google
Cynthia, thank you for sharing your concerns. The issue you referenced dates back to before our team began managing North Shepherd Mini Storage. Since taking over management, we have made multiple attempts to inspect the unit and address any potential concerns, including performing roof repairs on the building and offering to transfer you to another unit for added peace of mind. Unfortunately, we were only able to gain access to the unit once and were not able to confirm active damage at that time. Our team always aims to maintain the property and address maintenance concerns as quickly as possible. We regret that your experience did not meet expectations and wish you the best moving forward.
Employee pressured customer to delete a negative review.
Business reply on Google
Hi there! We’ve addressed this concern previously and want to share that the situation described is not accurate. If you would like to discuss this further, please contact us directly, we would be happy to speak with you!
Employee exhibited hostile and harassing behavior toward customers.
Business reply on Google
Thank you for sharing your perspective. For context, you were visiting as a friend of a tenant, and our staff was addressing concerns about guests on the property, including safety and facility rules. We understand this may have felt confrontational, but our team’s actions were focused on enforcing those rules. The tenant has since apologized for any misunderstanding, and all matters between our staff and the tenant have been resolved. We appreciate you taking the time to share your experience.
Staff member was disrespectful and yelled at the customer.
Business reply on Google
Thank you for sharing your feedback. We understand that this situation was frustrating, and we take all concerns seriously. Our staff’s actions were focused on enforcing facility rules and ensuring safety for all tenants and guests. We appreciate you taking the time to share your perspective.
Storage unit lock broken and personal property stolen
Business reply on Google
Dear Jose Roman, Thank you for sharing your experience. We deeply regret to hear about the unfortunate incident involving your unit. Your safety and the security of your belongings are our top priorities. Please reach out to [email protected] if you need any further assistance. Thank you,