Northgate González Market
🛒 Retail & Products · Wilmington
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Employee displays unprofessional and condescending behavior toward customers.
The purchased carnitas were stale and food quality is declining.
Business reply on Google
We're sorry to hear about your experience with the carnitas, Oscar. We appreciate your feedback and will address these concerns with our team to ensure better quality and fair pricing.
Employees are working while sick without wearing masks.
The tamales had a mushy and unpleasant consistency.
The store prices have increased significantly.
Store is crowded and prices are higher than competitors.
The burrito contained undisclosed spicy ingredients and lacked salsa variety information.
Live fly found inside a package of ground beef
Business reply on Google
Erica Monroy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 310-549-9882.
The store has sanitation issues and long checkout wait times.
Store fails to enforce social distancing and has inadequate register staffing.
Business reply on Google
Emre Senturer, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at 310-549-9882.
Store allows groups inside, increasing health risks during a pandemic.
Slow service and insufficient registers caused food to get cold.
Staff ignored the customer and displayed a poor attitude.
Business reply on Google
Hi Ana, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (310) 549-9882 to discuss this further.
Store was closed and employee was rude to customer.
Business reply on Google
Hi there, we regret to hear about your recent visit and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (310) 549-9882 to speak to our manager directly. We hope to hear from you soon.
Long wait times and incorrect food order from the kitchen.
Employee refused to provide discarded food to a starving customer.
Customer sold spoiled chicken and denied a refund by management.
Employees provided rude service and failed to assist with long lines.