Northridge Auto Repair Technicians

Business reply on Google

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Like many repair facilities, our pricing includes more than the cost of the part itself. Parts pricing helps cover sourcing from trusted suppliers, warranty administration, inventory management, and standing behind the repairs we perform. While some parts may be available online at a lower price, those options often do not include the same level of support or warranty that we are able to provide. We understand that every customer has different expectations when it comes to repair costs, and we respect your decision if our approach is not the right fit for you. Our goal has always been to provide quality repairs and reliable service. We wish you the very best and thank you again for your feedback.

Business reply on Google

Brian - your repair was performed under California’s Consumer Assistance Program (CAP), which helps qualifying customers with state-funded smog-related repairs. Under this program, the State of California covers 80% of the repair costs while the customer contributes 20%. In your case, because the repair estimate exceeded the value of your 2011 BMW with over 260,000 miles, state policy required that we invest a minimum of $650 in approved repairs before being eligible to refer the vehicle to a State Referee. We followed these state guidelines exactly to ensure your participation in the program remained valid. During the repair, our technicians informed you that the carbon buildup in your engine was extensive and hardened, making complete removal impossible with standard cleaning methods. Unfortunately, this type of buildup cannot be “vacuumed out,” as it is a solid deposit rather than loose material. We were able to remove a substantial amount, but as discussed, some carbon remained. We are committed to being transparent and following all California repair regulations while providing the best possible service within the program’s requirements.

Business reply on Google

Mijerrea- We have no record of a customer in our system matching your name. We have decades of experience in the industry and continuously strive to deliver the best possible experience for all our customers. This rating is not an accurate reflection of our business. We welcome you to visit or call us at (818) 237-3649.