Norwood Inn & Suites by BlissPoint Post Rd Indianapolis
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room had insect infestation, poor maintenance, and lack of housekeeping services.
Business reply on Google
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again. Thanks, Management
The hotel room was dirty and unsanitary.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
The hotel has pest infestations, stained surfaces, and missing smoke alarms.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
Hotel room was dirty, broken, and had pest issues.
Business reply on Google
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again. Thanks, Management
Unresolved maintenance issues and unprofessional staff behavior during reservation…
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
Hotel room was dirty with broken door and pest presence
unclean bedding and presence of insects in the bathroom
Hotel room was dirty with broken amenities and unexpected deposit requirements.
The hotel room was unsanitary with stained linens and poor hygiene.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
The hotel room was infested with cockroaches and staff was aggressive.
Presence of roaches and bloodstains found in the hotel room.
Business reply on Google
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again. Thanks, Management
The hotel rooms are infested with cockroaches.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
Strong smell of marijuana smoke throughout the hotel premises.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
Unsafe environment with loud disturbances preventing sleep
hotel room had roaches, blood stains, and missing toilet seat
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
Unsanitary room conditions and safety concerns regarding hotel environment.
Business reply on Google
Dear Guest, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay. Thanks, Management
The hotel has unpleasant odors and lacks clean towels.
Business reply on Google
Dear Guest, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. We will work on this…Thank you for letting us know. Appreciated.. Thanks, Management
hotel failed to return deposit after charging it as a transaction
Unsanitary room conditions, lack of hot water, and safety concerns.
room was unclean with stains, odors, and leftover guest items