Not Your Husband Moving Corporation
🔧 Home Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff hung up on customer during a service inquiry.
Business reply on Google
We dont do single item moves unfortunately and hope you're able to get that pool table moved soon🙏
Movers damaged furniture and the company refused to repair it.
Business reply on Google
You guys cut the time and decided to put things together yourself to include the recliner. You refuse to send us any kind of evidence that something is wrong with the recliner. The recliner was in its original shape upon the final walk through. There is a clip on each side of the recliner to put it back together but you wont send any Pictures so we can diagnose what the issue is and how to address it. Thank you
Staff consumed private food, damaged property, and owner was unprofessional.
Business reply on Google
You definitely are just being argumentative. The crew said you offered the snacks and drinks at the start. Regardless of that i am trying to bring you all the snacks you want, clean your house and move things for you to correct apparently what was a misunderstanding. I went around in circles with you over the course of multiple days just trying to make it right on our side for the misunderstanding. EVERYTHING went flawless aside from this snack misunderstanding and you dont want any kind of resolution. If you get hungry you know who to call ill be on my way.
company failed to repair property damage and charged unexpected fees
Business reply on Google
Our claims process is via email so we can track everything in writing which we cannot seem to connect with you on. The time it took you to write this review you could've emailed the info we need. Also we dont have any "wierd" charges everything is 100% to a T what was discussed on your booking call and what you signed for on your estimate. Cut the bs and just email us the pics and info so we can get this ironed out. Thanks
Company failed to address property damage caused by their employees.
Business reply on Google
We dont have any emails from you and im unsure what job this is as im not seeing a Gonzo in the system. Please email [email protected] asap and we will get this handled. Thank you! We're glad to hear Mikey, Alex, and Charles impressed you with their hard work and dedication. We truly appreciate your feedback and look forward to serving you again.
Company overcharged significantly and processed unauthorized credit card charges.
Business reply on Google
Looks like we won your dispute meaning we are strictly in line with all contracts and your dispute was illegitimate. We know nothing about a statue of any kind needing repaired. We absolutely have no problem correcting any wrongs on our side but when you shorted us almost a thousand dollars what do you want us to do? Thank you for mentioning all of our GREAT reviews! We really are that good! Everything was billed according to the agreed contract. You lied or misrepresented your inventory. My team verified it upon arrival and you chose to have them do the whole job. Then your husband praised our crew on a recorded call then told me what he was deciding to pay for the services already completed per our written contract. This isn't new to you guys and im sure you do this EVERYWHERE or with EVERYONE you hire to do a service. We would love to see you guys in court on this if you so choose to go that route as everything has been completed and charged for 100% correctly on our side!
The receptionist was unprofessional and lacked proper phone etiquette.
unprofessional staff and poor communication during the moving process
Business reply on Google
"What is very clear, we will not be abused, demeaned or accept anyone spitting vitriol and insults towards any member of our team". We are proud to be in a position to FIRE a customer, as no amount of money will force us as a company, to subject our teams to people like you. You should have been taught to treat people how you want to be treated. If you are a potential customer assuming, because we are hired, we can be treated poorly, move on to the next company. If you are a potential customer that has tact, composure, kindness and wants the BEST outcome, by the BEST team, give us a call. Thanks
Staff used disrespectful language and failed to accommodate a disability.
Business reply on Google
We have the recorded call of you and Emmy. The crew was running early and couldn't get ahold of you so they just knocked on the door to find you flipping out on them at that point we just decided the headache wasn't worth it and you could hire someone else. Maybe you can treat other people that way but we wont force our guys to deal with it. We run into about 1 in 100 people that think they own people(you). Have a good day.
The moving company staff were dishonest and combative.
Business reply on Google
We Have no record of you in our system! Sounds like we weren't a good fit for each other. Have a great day.
Company refused to perform scheduled move due to job size
Business reply on Google
You are leaving out the part of my crew being in contact with you the entire day and we had to reschedule to a 3-5pm window which you were completely ok with per Collin. We were going to be there right at 5 when you said you found out the storage facility closes at 5. We do a TON of small jobs every month. We had you at a SUPER discounted price and you started treating my crew and my team like crap. Your job would have been done so fast that next morning but you resorted to being vulgar and making immediate threats including keeping Collins phone at one point and saying you arent giving it back until the move is done. You brought up your law firm and it's completely within the law for us to share our interaction with your employer and how you are representing them. We will include the recorded calls. We are very sympathetic towards these situations that can happen due to time restraints and all of the above. It is simple I wont let my crew feel uncomfortable on a job due to your behavior and that is exactly why we refused service to you. My laughing was in regards to your behavior which was immediately threatening to sue me because I was refusing service to you. For anyone reading
movers damaged furniture and failed to disclose hidden travel fees
Business reply on Google
So you were super happy with the team until you tried to screw over a small business. EVERYTHING is in your contract and everything was discussed including the trip charge I've reviewed the sales call with Jonathan. Your selective memory does not override the written contract and estimate you signed. Also all of the additional documents you signed NOT wanting your furniture protected to save you money! Common sense is not so common these days or you are just blatantly out to scam small businesses. Good luck to you. Thank you for the wonderful review, Paz! We’re glad Jonathan made scheduling easy and that Junior, Craig, and Richard delivered friendly, efficient service on moving day. It’s great to hear our team could accommodate your last-minute move and keep everything smooth and stress-free. Your recommendation means a lot to us!
Company significantly increased quoted price and failed to move all items.
Business reply on Google
Just like I told your mom and exactly why there was a price difference. You knew we were an hourly service and Michael discussed all of the additional items and how that would add time. At that point we leave it up to the customer to decide and you guys decided to have us load a LOT of additional items. Your initial ESTIMATE was over $3000 we weren't far off even considering everything you guys added. Go back and read all the messages about the $200 charge and the DOT regulations we have to abide by. It couldn't legally be a 1 day move that was explained to you all in writing. You did get a sobriety discount check your estimate and your invoice. I am well known in the recovery community here and always treat people fairly. We were less than half that over the estimate. We are an hourly service and you had WAY more items than what you told us for the inventory which the call is recorded. Our estimate was for just over 5k lbs. A 26ft truck holds 7k lbs of household goods easily and you had Michael who is one of the best movers in this industry and you know it. You had 2 trucks worth of items and you wanted it for the same price? You didnt even contact me about this. My guys took a LO
Company charged significantly more than quoted and failed to apply discounts.
Business reply on Google
Go back and read all the messages about the $200 charge and the DOT regulations we have to abide by. It couldn't legally be a 1 day move that was explained to you all in writing. You're something else. Everyone please go read this ladies other reviews shes posted about pretty much every business she's went to. Diana please go make some friends and stop hating every aspect of your day. You did get a sobriety discount check your estimate and your invoice. I am well known in the recovery community here and always treat people fairly. We were less than half that over the estimate. We are an hourly service and you had WAY more items than what you told us for the inventory which the call is recorded. Our estimate was for just over 5k lbs. A 26ft truck holds 7k lbs of household goods easily and you had Michael who is one of the best movers in this industry and you know it. You had 2 trucks worth of items and you wanted it for the same price? You didnt even contact me about this. My guys took a LOT of your additional items like you asked them to. Of course that adds time and thats why we're an hourly service so you cant try and add in more work for the same price like apparently you were h
movers failed to complete job and used coercive review tactics
Business reply on Google
This is most definitely a fake review! Not a single thing you've said is true and never happened. EVERYTHING we do is transparent and agreed upon in writing before we EVER come to you. Likely either someone that didnt make the cut to continue employment here or a "competitor".
Movers damaged furniture and property and company stopped responding to claims.
Business reply on Google
I dont have any records of a conversation with you. I will speak to Jonathan who was your sales rep. Please email me at [email protected] and we will get a solution going. Thank you for your patience we will get it ironed out! Update: Megan, I am glad we were able to get a solution rectified for you 🙏. We wish you the best!
The owner and scheduler provided poor customer service.
movers threw items from an apartment balcony
Business reply on Google
Movers were not throwing any items whatsoever. These items were going in the trash for our customer. We apologized and pleaded and promised we would not be in your way going forward. Nothing we can say or do will please you. By the way this review is not from our customer as our customer is very happy 🙏
Company representative took deposit and failed to provide moving services.
Business reply on Google
Nice try we have never missed a job and definitely didn't take a deposit from a tractor. FAKE REVIEW from a competitor likely.
Movers caused property damage and the company is unresponsive.
Business reply on Google
Ok so here's the real story and we have documentation to prove it. You had a couch that would not fit through the door at your new place. Alex told you it would not fit and you said it needs to get in there. Alex then gave you an option to sign a waiver on the door jam, floor and couch since you wanted it forced in. You then signed the document. After they forced it in upon your request you tried getting us to pay for all of the damage. You then held Alex against his will and would not let him leave. I(owner) instructed him to call the police which he did. The police ruled the situation in our favor and we have video footage of your erratic behavior essentially holding Alex hostage. Mam with all due respect you are a lunatic and we hope you get the emotional help you desperately need.