Novant Health-GoHealth Urgent Care
🩺 Health & Wellness · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and provided a diagnosis without proper examination.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Staff refused service to a walk-in patient before closing time.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
nurses displayed rude behavior and unprofessional communication toward the patient
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Inaccurate medical diagnosis and alleged discriminatory treatment by staff member.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Provider failed to perform necessary medical examinations and testing.
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Long wait times despite having a scheduled appointment
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Front desk staff displayed unprofessional behavior and poor communication.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/contact with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Long wait time despite having a scheduled appointment
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/contact
Receptionist was rude and failed to assist with document pickup.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/contact and we will escalate this matter to the appropriate contact on our team.
Doctor provided inadequate care and was rude regarding medical leave.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/contact
Staff member disclosed private medical information and refused to provide treatment.
Staff refused to verify insurance and denied care to the child.
Business reply on Google
Hi there. We're truly sorry to hear about your recent experience and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
staff ignored patient experiencing a medical emergency in the waiting room
Business reply on Google
Hi there. We are truly sorry to hear this and we've shared your feedback with the team to improve. If you would like to speak with a manager, we are happy to connect you. For privacy, please use this link to provide your information and we will escalate your concerns: www.gohealthuc.com/contact
Receptionist was rude and failed to verify insurance requirements upon arrival.
Business reply on Google
Hi there. We’re sorry to hear about your experience. Please visit www.gohealthuc.com/contact to send us a note with as much information as you can so we can send this to the appropriate department to address your concern.
Urgent care refused walk-in patient before posted closing time
Business reply on Google
Hi there, we're so sorry to hear about your experience - we would like to send this to a manager to address this. If you could please fill out this contact form here: www.gohealthuc.com/contact
Staff refused to provide medical treatment before the facility closed.
Business reply on Google
Hi there, we're so sorry to hear about your experience. We would like to send this to a manager to address this. If you could please fill out this contact form here: www.gohealthuc.com/contact
Staff were rude and sent prescription to the incorrect pharmacy location.
Business reply on Google
Thank you for providing feedback - we value the opportunity to learn and improve. We are escalating this to our team.
Staff failed to process online registration and insurance information correctly.
Business reply on Google
Thank you for your recent visit to our center. We appreciate your feedback and sincerely apologize for your recent experience. Every patient should be met with care and concern. As needs increase, our teams are striving to increase access while prioritizing compassion and quality. It looks like we may have missed the mark this time. We want to ensure you’re able to connect directly with a manager. Please email [email protected] with your name, number, and the center you visited. Your recent experience and perspective are important to us as we continue to serve our community.
Front desk staff provided poor service regarding a billing inquiry.
Business reply on Google
Tanisha, first, let us sincerely apologize. Our teams are dedicated to providing consistent, empathetic, and inclusive care to all, and it is evident that we didn’t deliver during your recent visit - for that, we are incredibly sorry. If you’d like, send us an email to [email protected] with your full name, phone number, and the center where your concern occurred. We will escalate to a manager to reach out to you as soon as possible. Thank you for taking the extra time out of your day to share your experience with us.
Long wait times and unprofessional staff behavior during urgent care visit.
Business reply on Google
Hi, Lindsey. We sincerely apologize for the frustration you’ve experienced due to your recent visit with us. Please email [email protected] with your name, phone number, and the location of your recent visit. A manager will reach out to personally address the events mentioned in your review. This is certainly a learning experience for our team and something we wish to put more attention towards. Thank you.