NÜ Car Rentals
🚙 Rental Cars · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff added unauthorized insurance charges to the rental agreement.
Business reply on Google
Hi Renee, thank you for your feedback. We are sorry for the inconvenience and concerned to hear about the insurance charge and the wait you experienced in Phoenix. Your comments about the desk process and your interaction with Alex have been noted and will be reviewed. Please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected] if there is anything we can do to help resolve this issue.
Unexpected deposit increase and misleading sales tactics at rental desk.
Business reply on Google
Hi Meriel, thank you for your feedback. We are sorry for the inconvenience you experienced with the location, facility condition, deposit amount, and the pressure to add coverage. This is not the experience we want for our customers, and your comments have been noted and shared with our team. If there is anything we can do to help resolve this, please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected].
The final rental charges significantly exceeded the initial quoted price.
Business reply on Google
AnnaBritta, thank you for your feedback. We are sorry for the frustration caused by the pricing and fee concerns, as well as the shuttle location inconvenience. Your comments have been noted and will be reviewed with our team. If there is anything we can do to help resolve this, please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected].
Inconvenient shuttle location, poor vehicle condition, and high deposit requirements.
Business reply on Google
Hi Laure, thank you for your feedback. We are sorry for the inconvenience you experienced with the shuttle process, vehicle condition, damage review, deposit, and insurance options. Your comments have been noted and will be shared with our team for review. If there is anything we can do to help resolve this, please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected].
Employee added unauthorized insurance coverage to the customer's rental bill.
Business reply on Google
Hi Michelle, thank you for the 5 star review. We are so glad Scott made your experience smooth and easy. We appreciate your support and invite you to follow us on Instagram, https://www.instagram.com/nucarrentals/
Unexpected additional fees and incorrect charges for prepaid gas
Business reply on Google
Hello, thank you for sharing your feedback. We are sorry to hear about the confusion regarding pricing, added charges, and the prepaid fuel issue. We understand how frustrating this must have been, and your comments have been noted. Please reach out to us through our chatbot at qrco.de/bfTxir or by email at [email protected] so we can review this further and assist.
Rental costs were double the quoted price due to mandatory fees.
Business reply on Google
Hi Dena, thank you for your feedback. We are sorry for the inconvenience with the pricing, required coverage concerns, staff experience, location, and shuttle wait. We appreciate you also noting that the car was nice. Your comments have been noted and will be taken into account. Please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected] if there is anything we can do to help resolve this.
unexpected high security deposit and additional fees charged at rental counter
Business reply on Google
Hi Gwen, thank you for your feedback. We are sorry for the inconvenience you experienced during pickup, especially regarding the hold amount, added charges, and the way the interaction was handled. Your comments have been noted and will be taken seriously. If there is anything we can do to help resolve this, please reach out to us via our chatbot at qrco.de/bfTxir or by email at [email protected].
Company failed to provide reserved vehicle and pressured customer for extra insurance
Business reply on Google
Hi John, thank you for sharing this feedback. We are sorry to hear about the confusion with the vehicle type, pricing, and insurance options at pickup. This is not the experience we want for our customers, and we take your comments seriously. Please contact our Customer Excellence team at [email protected] so we can review this with you and work toward a resolution.
Unexpected payment policy restrictions and undisclosed fees at rental counter
Business reply on Google
Hi Feather, thank you for sharing this feedback. We are sorry to hear about the confusion with payment, fees, and the service you received at the counter. Your comments about the pickup experience and communication have been noted and will be taken seriously. Please contact our Customer Excellence team at [email protected] so we can resolve it.
Hidden fees and unauthorized charges added to rental agreement
Business reply on Google
Hi Robert, we are sorry to hear about your experience with the reservation change, unexpected charges, deposit hold, and added coverage. This is not the experience we want for our customers. Please contact our Customer Excellence team at [email protected] so we can review your rental, the billing details, and work toward a resolution.
The rental car provided was unsafe and held together by zip ties.
Business reply on Google
Hi Sherrie, thank you for sharing this. We are very concerned to hear about the condition of the vehicle, the wait for the shuttle, and how you were treated at pickup. Safety is taken very seriously, and this feedback has been noted for immediate review. Please contact our Customer Excellence team at [email protected] so we can resolve it.
Final rental bill was significantly higher than the advertised online price.
Business reply on Google
Hi Meredith, thank you for sharing this feedback. We are sorry to hear about the unexpected charges, unclear fees, and vehicle mismatch you experienced. We understand how frustrating that must have been. Please contact our Customer Excellence team at [email protected] so we can look into this and work toward a resolution. We also appreciate your kind words about the shuttle drivers and will be sure to share them.
misleading fuel charges and inconvenient shuttle location
Business reply on Google
Hi Mary, thank you for sharing your feedback. We are sorry to hear about the confusion with shuttle directions, the fuel option, and the pressure you felt during pickup. Your comments about the off airport location and wait time have been noted and will be reviewed with our team. Please contact our Customer Excellence team at [email protected] so we can look into this further and work toward a resolution.
Unexpected additional fees and misleading fuel pricing at rental counter.
Business reply on Google
Steven, we are sorry to hear about your experience. We understand your concerns regarding the pricing, insurance, fuel charges, and how the fees were explained at pickup and return. Please contact our Customer Excellence team at [email protected] so we can review your rental details and work toward a resolution.
Company withheld security deposit by falsely claiming customer purchased insurance
Business reply on Google
Hello, thank you for sharing this feedback. We are concerned to hear about your experience regarding the insurance charges, deposit, and the interaction you described. This is not the experience we want for our customers. Please contact our Customer Excellence team at [email protected] so we can review the rental agreement and investigate this matter further.
Customer charged double fees and experienced long wait times for shuttle
Business reply on Google
Hello JD, thank you for sharing these details. We are sorry to hear about the confusion regarding the EV booking, charging equipment, added upgrade charges, and the extra shuttle time. This is not the experience we want for our customers. Please contact our Customer Excellence team at [email protected] so we can review your rental and work to resolve this with you.
Reservation cancelled due to restrictive payment policy and long wait times.
Business reply on Google
Hi Crystal, we are sorry to hear about your experience and understand how frustrating this must have been, especially with your appointment. We appreciate you sharing these concerns about the payment policy, wait times, and service, and we are taking your feedback seriously. Please contact our Customer Excellence team at [email protected] so we can review this with you and work toward a resolution.
forced upgrade and refusal to refund original rental payment
customer charged significantly more than the original reservation price