O Athletik
🏋️ Fitness & Gyms · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
membership fees sent to collections without prior notice
Business reply on Google
Miguel, we never received a cancellation request so nothing was processed. Once 3 months passed without any payment then it does go to Collections. The Agreement requires a cancellation so we know you do not want to attend O Athletik anymore.
The gym pool is frequently unavailable or out of service.
Front desk staff was inattentive and failed to offer assistance.
Instructors are unprofessional, distracted, and show favoritism during classes.
Trainers exhibit unprofessional behavior and restrict access to gym equipment.
The scheduled instructor failed to show up for the booked class.
Business reply on Google
Keyaira, First of All apologies for wasting your time. I have reached out to ClassPass to give you the credit back. O Athletik cancelled all classes on the 1st as we normally do but Classpass did not Sync the schedule. In this case it an issue with ClassPass and not the Instructor or O Athletik
Unauthorized charge made to a cancelled membership account
Business reply on Google
Tim, I am sorry this happened. It was an honest error and no fraud on our part. The CC stored was for automatic charges toward your monthly dues and on that day it was corrected and refunded quickly. I have completely deactivated your account so this does not happen again.
gym continued charging fees after membership cancellation
Unauthorized charges and hidden cancellation fees damaged customer credit score.
business sent unpaid membership fees to collections after cancellation request
Business reply on Google
Hi Minh, Did you send the cancellation form to [email protected]?
business failed to answer multiple phone inquiries regarding day passes
Business reply on Google
Hi Diego, Sorry about that issue you are having with our phones. To answer your question, We do Day Passes and if you decide to join then its credited to your enrollment fee.
Trainers are unprofessional, condescending, and monopolize gym equipment.
The gym staff members were reported as being rude and arrogant.
Business continues charging monthly fees after membership cancellation.
Gym failed to process membership cancellation and promised refund
The women's sauna has been broken for several months.
Poor management, limited facilities, and difficult membership cancellation process.
Staff member was rude and intimidated the customer to leave